* Provide Dealership service readiness feedback and support Techline products at GM Dealerships and other authorized facilities including certain GM Fleet accounts.
- Maintain a close working relationship with GM District Managers of Aftersales to review vehicles in repurchase jeopardy and seek creative method to avoid buy-back.
- Provide third level, on-site support to resolve automotive technical and Techline issues as raised.
- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.
- Performs other related duties as assigned.
1, Provide the L2 technical support to TAC team for the technical issue TAC cannot be solved
2, Provide onsite support to dealer if the case cannot be solved remotely
3, Provide onsite coaching to dealer technician on diagnosis and repair procedure
4, Support Brand Quality team to collect the information for escalating the common issue to the upstream team
5, Support Technical Training team to develop the training curriculum which will be more practical for dealer technician
6, Summarize the lessons learned from the daily work and shared across all product/customer platforms.
7, Support R&D and Quality team for the onsite validation for specific topic
8, At the initial phase of GMPI business, this position will also be flexible to take other technical related job to support cross function.
Skill & Experience
1, 7+ years' experience in technical support area (onsite support experience will be preferred)
2,English: Be able to orally communicate with foreign people independently
3, Good at communication. Strong knowledge and skill to support the efficient communicate with dealerships.
4, Familiar with Microsoft word, excel, PowerPoint
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Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.