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Marketing, Sales & Service

BrightDrop - Client Solutions Manager

  • Location
    • Warren, Michigan
  • Schedule Full time
  • Posted


At BrightDrop, we are reshaping e-commerce by developing smarter, greener, and more efficient ways to deliver goods and services to your door, while delivering a brighter future for the cities where we live. We are building an ecosystem of all-electric, zero-emissions delivery solutions – from electric vehicles, to Trace e carts,  and software that leverages real-time data to drive intelligent optimizations for e-commerce. To deliver on our mission we are growing fast and building a team, based in Palo Alto, with offices in Atlanta and Detroit, that is customer-focused, agile and passionate about innovating for a more sustainable future.  

BrightDrop is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future. 

Backed by General Motors, BrightDrop is striving to improve the communities where we live and deliver a better future for generations to come. We hope you’ll join us. 

To learn more about how we’re building smarter ways to deliver goods and services please go to .

The exponential growth of electric vehicles and connected technologies has increased market interest in products that move goods/services ecommerce while reducing the carbon footprint.

With this in mind, GM has established a new independent business, BrightDrop, to provide an innovative approach to enable the efficient, multimodal movement of goods through an integrated, electric and connected product suite. 

As a part of the BrightDrop Commercial Team you will assist BrightDrop sales team in their success.  This position will work alongside, but separately from the BrightDrop enterpirse sales team.  The BrightDrop Sales Enablement Manager will structure, oversee and manage the required, product specification requirements and transactions to achieve financial and sales objectives. The ideal candidate will be comfortable with ambiguity, exhibit strong interpersonal & leadership skills, as well as having the ability to multitask to drive results.

Primary Responsibilities

  • Build and Manage BrightDrop relationship with Upfitters/Specialty Vehicle Manufacturers to enable customer purchases of customized BrightDrop products
  • Develop awareness and expertise of all upfitter companies in BrightDrop approved markets of sale
  • Onboard new upfitters at customer request, including facilitating studies in coordination with Sales Team, Logistics and Finance
  • Coordinate new upfitter entry into Vehicle Order Guide with Product Marketing manager
  • Manage Qualified Production Agreement standard language in collaboration with Legal for each model year
  • Create & Maintain BrightDrop-specific upfitter info documents and processes
  • Work with Product Marketing on feature-based, subject matter expert, presentation materials
  • Collaborate with Public Policy and others to ensure BrightDrop products are qualified for Appropriate Federal and State/Provincial EV incentives for Electric vehicles.
  • Work with GM Upfitter integration & GM Specialty Vehicle Manufacturer Team as required
  • Monitor performance of BrightDrop ship-through locations
  • Attend “Customer Pilot” reviews with, or on behalf of the enterprise sales team to ensure success
  • Attend and actively participate in industry meetings, sales events and training to keep abreast of the latest developments as appropriate
  • Develop strong relationships at all levels with BrightDrop Commercial Team
  • Work cross-functionally to streamline and improve productivity, implement change, and enhance sales and profitability for the BrightDrop product portfolio
  • Recruit, hire and lead/evaluate/coach team members as approved.

Additional Description


  • Bachelor’s degree or equivalent experience
  • 5+ years of commercial sales and account management experience
  • Able to manage multiple projects and prioritize accordingly  
  • This assignment involves a high level partnering and independent judgment, decision-making, accuracy and integrity
  • Strong interpersonal skills and commitment to teamwork
  • Strong oral and written communication skills (effective communications up/down/across the organization)
  • Strong business acumen and data analysis skills
  • Project management skills - action oriented, works towards deadlines, manages team deliverables, with a sense of ownership and urgency
  • Willing to make a recommendation, even if unpopular, and support with logic and facts
  • Proficient in Microsoft Word, Excel, PowerPoint, Access
  • Must be able to travel as required for meetings/conferences/events


  • Interest in and experience with Electric Vehicles and/or new technologies

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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