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Financial Service Manager

  • Location
    • Shanghai, Shanghai
  • Schedule Full time
  • Posted

Description

Leading a team of Customer Service Sales and Support Agents. Monitoring call quality and team performance metrics. Coaching, mentoring and developing of team to achieve continous improvement. Team performance management. Provide guidance to team on the insurance policies and products. Handle customer escalation calls to resolution. Customize insurance programs to suit individual clients. Keep abreast of industry and market trends and best practices. Ensuring all regulatory and compliance requirements are met. Continuous learning and understanding of company insurance products. May specialize in a particular sub-unit such as compliance, quality, digital, etc.

Additional Description

Job/Role: Financial Services Manager                                

Department: Sales and Owner Service

Working location: Pudong Jinqiao

Mission & Main Tasks

Financial Services Manager is responsible for developing and managing the retail financing leasing strategy and solutions in alignment to the overall The Durant Guild (DG) business model, sales strategy, and operations such as offer design, campaign plan and performance tracking etc.   

Roles & Responsibility

- Develop retail financing, leasing strategy and solutions, in compliant with relevant national / local regulations, while ensuring the competitiveness, customer-centricity, and aligning to the overall sales strategy.

- Ensure the partners' solutions are fully integrated with DG systems and operational processes and rolled out at DG stores

- Derive annual, quarterly, monthly programs and steering mechanisms to ensure improved take-rates and customer experiences.

- Maintain and manage the professional contractual relationships with group companies / external partners i.e. banks, leasing, companies; and to continuous develop innovative solutions to support sales and customer experiences i.e. subscription, internal/external mobility, etc.

- Involvement and contribute to relevant DG cross-departmental projects/tasks.

- Retail financing competitor benchmarking.

- Financial service (FS) offer design and preparation accordingly

- FS performance tracking, monitoring, offer related training etc.

Job Requirements

Spirit - Attitude/Personality Needed to the Job

- Self-motivated individual with outstanding leadership, detail orientations, innovations

- Diplomatic and collaborative attitude with the experience of dealing with various level of internal/external stakeholders

- High level of work-morality, compliance, and transparent way of working & communication

- Analytical mindset for problem-solving, decision-making and independent operation

Background - Education / Working Experience

- Bachelor's degree or above (Finance/Insurance, Information Management, Statistics, Business Development majors are preferred)

- Total 8+ years of experience in financial services related positions, preferably luxury automotive OEMs/captives

- Strong background in retail financing product

Professional Skills - Knowledge & Skills & Others (Certification etc.)

- Excellent supervisory and management skills

- Good understanding of relevant policy & regulation, automotive business operation, and/or luxury industry/customers

- Excellent interpersonal and communication (both written and verbal) skills

- Must be capable of multi-tasking, setting priorities and scheduling work activities

- Comfort with extensive business travel

Language Skills

- Native Chinese and Fluent English

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General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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