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Satisfaction Manager

  • Location
    • Shanghai, Shanghai
  • Schedule Full time
  • Posted


Development of methods of execution and support.

-  Crafting measurements of performance.

-  Collaborate with Business partners.

-  Analyze, interpret, evaluate, plan and influence decisions.

-  Leads continuous improvement.

-  Mentor and influence others. Collaborate with Business partners.

-  Ability to effectively communicate and influence other organizations without a direct reporting relationship.

Additional Description


•Develop overall satisfaction management strategy and principle
•Lead and leverage third party agencies providing insights and data
•Adopt and modify global methodology to best fit local needs and environment
•Establish a customers satisfaction model/framework from cultural, cognitive, habitual, psychological, and other perspectives
•Design a comprehensive and holistic satisfaction management approach (including survey formats, timing, tools etc.,) that provides accurate results without intrusion to customers
•Collect customers’ opinion and conduct analysis to understand satisfaction level
•Pin-point potential improvement areas and support relevant business teams to develop initiatives to boost customer experience
•Communicate and apply insights with Customer Experience Strategy and Customer and User Engagement as well as other functional departments (Sales, Marketing, etc)


•Guide and oversee external partners of various projects and ensure key objective is met within given time frame and resources

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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