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CX Intern

  • Location
    • Shanghai, Shanghai
  • Schedule Part time
  • Posted



3-month internship assignment to support the Premium Import CX strategy & Data & intelligence team.

Areas of Responsibility

Support the CX strategy & Data & intelligence team with the following projects:

  • Vehicle positioning : Coordinate with agency partners, marketing, product, and communications on vehicle positioning for the GMPI vehicles.
  • Premium Import offerings strateg y: Support a cross-functional team in developing a set of offerings, experiences, and services for GMPI that are of high value to the target customers. Support with in-market experimentation of these offerings. Coordinate with the market research team to validate the offerings through research where appropriate.
  • Visual identity customer testing program:  Support the market research team, experiential agency, and assistant brand manager in testing key identity elements with the target customer.

Support the Strategy team with additional support as needed, including leadership storytelling and communication, project management, meeting facilitation, etc.

Skills & Knowledge:

  • Strong critical thinking skills.
  • Strong organization skills.
  • Strong meeting facilitator—inclusive, comprehensive, and detail-orientated.
  • Manage the creative process, facilitate effective brainstorming, and has sound judgment regarding the value of various ideas.
  • Effectively work with agency partners and suppliers.
  • Highly effective presentation skills in a variety of formal presentation settings: one-on-one, small and large groups with peers and bosses, inside and outside of the organization.
  • Ability to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
  • Ability to effectively manage multiple assignments utilizing highly efficient time management skills.
  • Strong project management capability.


Essential Qualifications / Requirements

  • Bachelor’s degree required
  • Experience in roles requiring good organization, communication, and critical thinking skills

Preferred Qualifications / Requirements

  • Master’s degree in business administration preferred
  • Marketing, brand, or product experience preferred
  • Experience working for a lifestyle consumer brand(s)


  • Strong sense of urgency and ability to move projects forward at a quick pace.
  • Team player who can successfully collaborate cross-functionally to drive results.
  • Takes a creative, open-minded approach to new ways to drive product and brand success. Has a start-up mentality.

Additional Description

About GM

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We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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