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Mobility service manager

  • Location
    • Shanghai, Shanghai
  • Schedule Full time
  • Posted

Description

Job Description

The position will be responsible for building up and manage mobility service including PU&D, RSA and D2D service…etc. through “Service Middleware”. The mobility service operation to support “direct to customer” strategy in GMPI and deliver high quality mobility service and coordinate all-matters caring by customer to support frond-end team.

The role also is responsible for developing mobility service strategy and promoting various mobility services to meet customer expectation.

This role acts as the owner of GMPI mobility service and related business. This means that the responsibilities for this role are:

  • Promote GMPI mobility service in “Service Middleware” strategy, and whole operation procedure for customers
  • Find and build up business solution to provide diverse mobility service including PU&D, RSA, mobile service, and charging etc. through partnership or related business resource to provide seamless customer experience
  • Strong thinking of the concierge service/concept into D2C “Service Middleware”
  • Drive the digital team to realize in the mobility service
  • Monitor and manage the performance of whole D2C platform
  • Act as GMPI’s go-to team for all things mobility service related, and liaise with Customer Experience Strategy and Client and User Engagement to ensure successful and seamless customer experience
  • Implement strong processes to promote the effective administration of the mobility service operation
  • Lead the reporting on related mobility service topics to Customer Committees

Knowledge Experience, and Competencies Knowledge

  • Full experience on “direct to customer” service model
  • Familiar with service operation in automobile industry, both in OE and dealer
  • Excellent experience in developing relationships with diverse stakeholders across the full cross section of business functions including external partners, supplier
  • Knowledge on digital and data application in business operation

Skill

  • Analytical-structured thinking
  • High capability to drive innovation
  • Business models development and project management
  • Familiar with planning and proposal, skilled in procedure and standard

Experience/Education

  • Bachelor’s degree or above
  • 5+ years or above experience of automotive industry and other service-related industries. 1+ years’ experience in supplier management

Competencies

  • Proficient in English listening, speaking, reading, and writing
  • Have a strong affinity, interpersonal communication and coordination skills and a sense of teamwork
  • Familiar with most office software
  • Strong ability to motivate people in an international environment

Additional Description

About GM

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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