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Customer Solutions Manager – GM Energy Experience Center

  • Location
    • Warren, Michigan
  • Schedule Full time
  • Posted

Description

GM Energy is looking for an enthusiastic, self-starter for a unique opportunity to be engaged in the pre-launch and opening of the GM Energy Microgrid Experience Center in late 2023. You will be responsible for architecting the management of the day-to-day operations at the Center and developing a roadmap to ensure a meaningful customer experience. You will focus on developing the Center as a premiere Marketing, Education, and Communications space. This includes creation and management of budget, resource plans, and metric tracking.

Specific areas of responsibility include the following:

Content Development

  • Identify and develop ways to incorporate updates on generational launches of GM Energy products, solutions, and services while providing guidance regarding best practices and ensuring brand consistency.

  • Interface across all levels of GM to coordinate between business units and their partners.

  • Build relationships with SMEs from product, marketing, and leadership to develop and provide appropriate leader support for visitors.

Sales & Marketing

  • Proactively market the Experience Center by developing a strong communication plan for each customer profile and internal GM business unit.

  • Engage with the relevant subject matter experts to build a steady pipeline of Experience Center visitors.

  • Negotiate and close contracts for services with these customers.

  • Deliver weekly, quarterly, and annual sales metrics that exceed expectations for the role.

Operations Management

  • Ensure Experience Center IT requirements are communicated and incorporated into systems associated with GM Energy CRM (Customer Relationship Management).

  • Manage day-to-day operations and develop budget for the Experience Center.

  • Use the CRM to manage relationships with external and internal suppliers as well as with key internal stakeholders.

Additional Description

Required Skills

  • Strong program and project management skills in matrixed, cross-functional teams and organizations.

  • Effective written and verbal communications while maintaining a high degree of professionalism.

  • Utilization of multi-media presentation skills (Zoom/Teams/Webex) for optimum customer and partner experience.

  • Motivation to consistently provide the highest level of responsiveness and service to customers.

  • Must have ability to interface effectively with executive-level customer audiences.

  • Ability to pivot with last-minute changes and deadlines while showing grace under pressure.

Desired Skills

  • Experience in Go to Market (sales, customer success, solutions consulting, marketing) and/or in an Executive Briefing Center or similar role required.

  • B2B, Hospitality or high-tech industry expertise preferred.

  • Experience using digital selling tools and content for customer briefing centers.

  • Proficient working knowledge of with Salesforce.com, or a similar CRM.

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired.

Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship .

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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