Skip to main content

Organizational Change Management Lead

  • Location
    • Warren, Michigan
  • Schedule Full time
  • Posted

Description

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively.  The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired.

- This position requires an employee to be onsite 1-3 days per week

Primary purpose

We are seeking a talented and passionate Organizational Change Management (OCM) professional to develop an organization and it’s deliverables to support all aspects of OCM for both IT and Business projects.

As the OCM Lead, you will develop an OCM strategy/approach for business transformation and IT projects for the Customer Care and Aftersales organization. In addition to developing the strategy, the OCM Lead will play a key role in developing the team (including both internal and external support) and lead the execution through delivery.

The ideal candidate will have a natural, human-centric approach to instructional design and development. This person will be comfortable with ambiguity and able to build strong partnerships with program/project managers, business partners, and key stakeholders. The person in this role should be a continuous learner, staying current on new approaches to adult learning methods and Change Management. With a positive and engaging approach, this role will support the business with tools and skills that help inspire and transition both the user and the business through the challenges of business transformations.

Key Elements and Focus Areas:

  • Creative - Innovative problem solving and making connections internally and externally 

  • Collaboration – Effective partnering and influencing skills up, down, and across the organization including global teams

  • Communication – Ability to tailor message for audience at various levels of the organization 

  • Advancement - Mindset that challenges conventional boundaries and looks for opportunities across all aspects of projects

  • Learning Agility – Intellectual dexterity, ability to adapt, and apply learnings in constantly morphing conditions

Key Elements and Focus Areas:

  • Creative - Innovative problem solving and making connections internally and externally 

  • Collaboration – Effective partnering and influencing skills up, down, and across the organization including global teams

  • Communication – Ability to tailor message for audience at various levels of the organization 

  • Advancement - Mindset that challenges conventional boundaries and looks for opportunities across all aspects of projects

  • Learning Agility – Intellectual dexterity, ability to adapt, and apply learnings in constantly morphing conditions

Core Responsibilities:

  • Develop an Organizational Change Management Strategy/Approach

  • Lead delivery of all OCM tasks for all business and IT projects including Stakeholder Identification and Impact Assessment; Communication Plan development and execution; training curriculum development and delivery as well as managing external contracts/ resources supporting the programs.

  • Lead Training Development and Delivery Approach for all projects

  • Able to develop and deliver curriculum for others on how to train employees

  • Assess user training needs and build corresponding capabilities

  • Develop end-to-end Change training program for various business/IT projects

  • Consult with PMO teams to understand program/project challenges and make expert recommendations for team training or supporting tools

  • Connects and optimizes training across broad teams and multiple locations

  • Measures training effectiveness for continuous improvement across the organization

  • Develop statements of work where necessary to contract out OCM activities

  • Actively participate in major project deployment planning and delivery to ensure on-time delivery of deployment related OCM tasks as well as to support the end users during the deployment and weeks after to ensure adoption.

  • Report to executive leadership the developed strategy and progress on OCM related activities on individual projects

Additional Description

Qualifications

  • Bachelor’s degree, preferably in Organizational Design, Development, Organizational Behavior, Organizational Change Leadership, Organizational Psychology or a related field

  • Minimum 5+ years professional experience in Organizational Change Management

  • Minimum 5 years’ experience in training development and/or instructional design

  • Minimum 5 years’ experience designing training content & deployment strategies

  • Ability to work in a complex, fast-paced setting and manage assignments with tight deadlines from multiple sources 

  • Ability to anticipate risks and barriers to change efforts and delivery dates

  • Strong training facilitation skills

  • Agility mindset – learns quickly when facing new problems. Is a relentless and versatile learner, open to change and ambiguity

  • Self-motivated and ability to work collaboratively and independently 

  • Strong understanding of how people go through a change and the change process; robust experience with an established change management framework, principles, methodologies, and tools (e.g., Prosci ADKAR Model)

  • Exceptional communication skills – both written and verbal, including a demonstrated ability to clearly articulate messages to various audiences

  • Capable of translating sophisticated technical subject matter into easy-to-understand communications, particularly for non-technical partners

  • Design Thinking experience preferred

  • Change Management certification preferred

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We seek out the innovators

Who we are

Two GM employees talking in hallway

Our Culture

Working at GM

Driven by innovation and creating an environment to inspire, we embrace the responsibility to make our world better, safer and more equitable for all

A mother and two children spend quality time together in their backyard after work

Total Rewards

A better tomorrow begins with you

From day one, we’re looking out for your well-being— at work and at home— so you can focus on realizing your ambitions

Join our team

We're ambitious. We’re committed. And we bring life’s passion to work. Get in touch with us to learn more about beginning your career at GM.

Explore our career opportunities Join our talent community
Join Talent Community
Ethical Company 2022Award Linkedin Award Diversityinc Award Just Award Bloomberg Award Readers Choice Awards