Description
Drive Sales and Aftersales objective attainment for the zone
Encourage and support engagement efforts
Drive communication that supports the Business's market plans
Mentor, lead and grow talent
Coordinate dealer contractual agreements; ensure compliance to retail & parts sales performance, customer happiness and dealer profitability
Ensure accurate utilization of empowerment tools
Inspiring team/customers to attain business goals
Performs other duties as assigned
Additional Description
MAIN PURPOSE
This position is in charge of all sales activities of designed regional market. To develop sales strategies and action plans to maximize the brand’s market share as well as strengthen the brand positioning in the region. By leading a BA team to implement this strategy and realization of the regional sales objectives outlined in the annual business plan.
KEY RESPONSABILITES
Key responsibility 1- Sales Strategies and Policy
- Develop the short & middle term regional sales strategy, in accordance with strategic objectives of CUE team
- Implement this strategy to ensure annual business objectives are met in full (qualitatively and quantitatively)
- Participate on allocating monthly and annual sales target for the regional team
Key responsibility 2 – Sales Management
- Administer regional sales and manage overall turnover
- Achieve the sales target of monthly, quarterly, and yearly sales as well as new launched products
- Set up action plans for each Point of Sales and support the POS to achieve the target
- Set up and monitor POS KPI
- Work closely with Community BAs and Marketing team to formulate and implement local/in store activities to support sales target achievement.
Key responsibility 3 – Operations
- Ensure operation guidelines are well followed by each POS
- Work closely with Operation team to optimize POS operation process to improve working efficiency and support sales
- Supervise and sponsor compliance in region to ensure all sales activities are following compnay’s compliance guideline
- Avoid legal challenges by understanding current and proposed legislation and enforcing regulations
- Operation cost control
- Improve customer satisfaction in each POS in the region
Key responsibility 4 – Team Management
- Lead, monitor, motivate and coach the line managers as well as the sales team members to ensure the sales target and team objectives are achieved
- Unite everybody to work as a team and motivate everyone to grow together with TDG
- Work closely with Training team to develop Individual Development Plan for each of talent in the team and help them grow
Key responsibility 5 – Customer Relationship Management
- Develop customer loyalty by working together with different shareholders in the company
- Improve customer satisfaction in each POS in the region
- Support the team to execute community events or CRM events to drive better client engagement and client experience base on CRM data analysis and monitor the results
- Handle high value client by him/herself
Key responsibility 6 – Market Intelligence
- Monitor competitive activities, client opinions and behaviors changes and feedback to the company on timely basis
- Timely feedback customer complaint, team suggestions etc. to department head in order to take quick reactions.
- The network development of competitors and other valuable information from the market
JOB PROFILE (for recruitment purpose only)
- Have in-depth knowledge of product and retail industry and excellent understanding of the selling process and of customer behavior, retail auto company is preferable
- Have rich experience of at least 5 years is favored for most senior positions
- Have strong communications skills
- Lead from the front and have a ‘hands on’ approach to develop new business and grow the existing portfolio
- Leadership skills are vital, to give direction to and nurture the commercial team
COMPETENCY REQUIRED:
- Entrepreneurial spirit
- Passion
- Customer focus
- Strong leadership skill
About GM
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Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
