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Regional Brand Ambassador Captain

  • Location
    • Shanghai, Shanghai
  • Schedule Full time
  • Posted


Drive Sales and Aftersales objective attainment for the zone

Encourage and support engagement efforts

Drive communication that supports the Business's market plans

Mentor, lead and grow talent

Coordinate dealer contractual agreements; ensure compliance to retail & parts sales performance, customer happiness and dealer profitability

Ensure accurate utilization of empowerment tools

Inspiring team/customers to attain business goals

Performs other duties as assigned

Additional Description


This position is in charge of all sales activities of designed regional market. To develop sales strategies and action plans to maximize the brand’s market share as well as strengthen the brand positioning in the region. By leading a BA team to implement this strategy and realization of the regional sales objectives outlined in the annual business plan.


Key responsibility 1- Sales Strategies and Policy

  • Develop the short & middle term regional sales strategy, in accordance with strategic objectives of CUE team
  • Implement this strategy to ensure annual business objectives are met in full (qualitatively and quantitatively)
  • Participate on allocating monthly and annual sales target for the regional team

Key responsibility 2 – Sales Management

  • Administer regional sales and manage overall turnover
  • Achieve the sales target of monthly, quarterly, and yearly sales as well as new launched products
  • Set up action plans for each Point of Sales and support the POS to achieve the target
  • Set up and monitor POS KPI
  • Work closely with Community BAs and Marketing team to formulate and implement local/in store activities to support sales target achievement.

Key responsibility 3 – Operations

  • Ensure operation guidelines are well followed by each POS
  • Work closely with Operation team to optimize POS operation process to improve working efficiency and support sales 
  • Supervise and sponsor compliance in region to ensure all sales activities are following compnay’s compliance guideline
  • Avoid legal challenges by understanding current and proposed legislation and enforcing regulations
  • Operation cost control
  • Improve customer satisfaction in each POS in the region

Key responsibility 4 – Team Management

  • Lead, monitor, motivate and coach the line managers as well as the sales team members to ensure the sales target and team objectives are achieved
  • Unite everybody to work as a team and motivate everyone to grow together with TDG
  • Work closely with Training team to develop Individual Development Plan for each of talent in the team and help them grow

Key responsibility 5 – Customer Relationship Management

  • Develop customer loyalty by working together with different shareholders in the company
  • Improve customer satisfaction in each POS in the region
  • Support the team to execute community events or CRM events to drive better client engagement and client experience base on CRM data analysis and monitor the results
  • Handle high value client by him/herself

Key responsibility 6 – Market Intelligence

  • Monitor competitive activities, client opinions and behaviors changes and feedback to the company on timely basis
  • Timely feedback customer complaint, team suggestions etc. to department head in order to take quick reactions.
  • The network development of competitors and other valuable information from the market

JOB PROFILE (for recruitment purpose only)

  • Have in-depth knowledge of product and retail industry and excellent understanding of the selling process and of customer behavior, retail auto company is preferable
  • Have rich experience of at least 5 years is favored for most senior positions
  • Have strong communications skills
  • Lead from the front and have a ‘hands on’ approach to develop new business and grow the existing portfolio
  • Leadership skills are vital, to give direction to and nurture the commercial team


  • Entrepreneurial spirit
  • Passion
  • Customer focus
  • Strong leadership skill

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