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Product Design Lead - OnStar Safety & Security

  • Location
    • Remote
  • Schedule Full time
  • Posted

Description

The Role and GM

Our customer is our compass. Their needs are the foundation of our design and they are the reason we do what we do. The Product Design Lead – OnStar Safety & Security will envision the future of our multi-channel OnStar safety experiences with a focus on thoughtful and intentional design. In this position, you will lead the design of the next generation Safety & Security ecosystem that is on the technology horizon of the company. This will require you to leverage your creative concepting skills to form the framework of what will be the next generation of the OnStar customer relationship.

This position will not only require creative muscles, but also an ability to think about our product ecosystem in a collective and strategic way.  You'll need a deep understanding of the customer journey, the relationship between our products, and customer expectations.  It will be your challenge to take intricate and sophisticated technical mappings and translate them into simple and logical experiences for our customers.  You'll create the 10,000 foot gestalt view of our product ecosystem and also delve into the detailed workings of individual features.

Building connections, feeding the culture and building trust with team members is the foundation of successful product design. Your success in this role will hinge on your ability to collaborate with other designers, researchers, product managers, developers and engineers. This collaboration will not be limited to internal connections, as this role will involve integration with stakeholders of strategic partnerships generated outside the company.  In this role you will be the face of our design team, synergizing with our partners to push customer advocacy and design.  For this role you will need to be a storyteller, and able to communicate design in compelling ways that aligns with the connection to the user.  Crafting the story of the experience in simple and fluent visuals will set clear and sustainable goals for your team.

Mentorship and leadership skills will need to be a part of your toolbox as you will be responsible for inspiring and working with a team of junior designers.  It will be expected that you will set purpose, remove roadblocks and drive design for your team.

Lastly, we are looking for boldness and authenticity. We are makers. As leaders in the fastest growing industry today we are not here to follow. We seek individuals with a voice and vision, who design with compassion and empathy. If you are a thoughtful and talented leader who is looking to have real impact and make millions of customers lives better, come join our team.

Responsibilities

  • Provide design leadership support for OnStar Experience Design through influence, judgment, communication, collaboration and ownership of the OnStar Safety & Security initiative to drive design decisions and continually advance the experience for our customers
  • Collaborate closely with team members to craft world-class multi-channel user experiences across products and platforms
  • Balance user needs, technical constraints, and business objectives to solve problems effectively
  • Craft interaction designs, advocating usability and user-centered design principles
  • Create design deliverables to communicate your work including sketches, logic and flow, prototypes, wireframes, mockups, creative visualizations, presentations, and specifications
  • Measure and analyze user experience research and testing to validate designs, get user feedback, and identify opportunities to improve the customer experience
  • Work closely with Design Group Manager, Product Owners, and key stakeholders across the enterprise to align vision, brainstorm and identify opportunities, executing them as a flawless part of the overall user experience
  • Drive a clear understanding of priorities and work, helping assign and delegate work appropriately to Jr. Product Designers balancing user needs, business objectives, as well as designer’s personal skillset, capabilities and interests.

Key Characteristics

Empathy : You are curious about how other people work, live, and think, you will enjoy meeting the users of our products, and thinking about design by visualizing yourself as one who will use it. 

Creativity : You can generate numerous potential solutions to a problem. More importantly, product designers can screen out bad ideas and identify good ones. In our design environment, a designer needs the ability to brainstorm without ego attachment to any particular idea. 

Superb communication skills : You can communicate broad concepts as well as fine detail through written and graphical media. You can convey design solutions through sketches and visualizations, as well as through prose. 

A quick study : You can understand systems and processes, both in software and in the real world. You will be required to digest and understand the many complex factors that govern vehicle design, from social and peer norms to a multinational regulatory environment. You will be able to successfully navigate those factors as you create design solutions. 

Outstanding collaboration skills : You are an effortless collaborator. You welcome ideas from any source, and are prepared to build on them to make the work of your team successful.

Proactivity: You automatically solve for or know when to escalate foreseen problems before they become unmanageable. You speak up without hesitation or fear.


A keen eye: you’re quick to recognize UI patterns and inconsistencies and understand how to connect the dots.

Requirements

  • 8+ years of experience creating user interfaces, digital products, or complex software applications across a range of channels
  • Experience mentoring and guiding product designers
  • Formal degree or training in HCI, Product Design, Interaction Design, Visual Design or related
  • Strong portfolio with work samples showcasing expertise in user experience design, creativity, and depth of thought
  • Open to feedback, knows how give and receive criticism, and how and when to defend design decisions
  • Experience incorporating research into the design process
  • Clear understanding of Business goals and overarching Line of Business strategy
  • Comprehension of mobile/web technical constraints and best practices
  • Strong written, visual, and verbal communication skills
  • Proficient in common design tools like Figma, Illustrator, Photoshop, After Effects, and Sketch
  • Servant Leadership Mindset
  • Entrepreneurial mindset – self starter

Preferred Qualifications

  • Ability to identify and apply new technological trends and tools to achieve design goals
  • Prototyping experience (software and/or hardware development experience a plus)

Compensation:

  • The expected base compensation for this role is: ($90,223 -144,123).Actual base compensation within the identified range will vary based on factors relevant to the position.
  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits:

  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

#LI-Remote, #gmremote

This is a remote position, the selected candidate can reside and perform the work from anywhere within the United States. We are unable to consider candidates who require sponsorship.

Additional Description

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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