Description

Develop, validate and implement common serviceability specifications, service part release/information and simultaneous production across multiple vehicle platforms. Represent Aftersales Engineering within the Global Vehicle Development Process and with Product Engineering at the assigned Body Subsystem Core PDT(s). Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Performs other related duties as assigned.

Additional Description

The Technical Author is mainly focusing on creating and validating aftersales manuals, such as Service Information, Owner Manual, Warranty (3R), Dismantling and First Responder Guide for GM China Import launches

This position requires involvement in the following key areas:

•Coordinate with GMNA and related China teams to support on manual authoring and validation

•Lead information gathering specifically to meet China regulations and regulatory requirements

•Support all budget activities for print and install manual in vehicle

•Develop and improve the process on authoring and feedback strategy

•Support and assist on dealer reported issues and close the issue in time

•Support ad-hoc projects

Basic Qualifications

•Fluency (spoken and written) in English and Chinese

•Bachelor Degree in Engineering and/or Automotive or above

•Excellent communication, presentation and training delivery skills

•Strong interpersonal skills required to develop internal & external relationships

•Capable/comfortable working with multi-national professionals

•Experience with authoring automotive technical systems is a plus

•Able to work in a detailed-data environment and perform considerable data analysis

•Strong understanding of China automotive service practices for electric and internal combustion vehicles

•Familiarity of GM engineering standards, processes and terms a plus

Preferred Skills & Experiences:

•A minimum of 5-years’ experience in Automotive Aftersales service and owner information, authoring, or related experience.

•Preference of working in a detailed-data environment while performing considerable data analysis

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.