Emergency Services Outreach Leader - South America

Description

• Become a subject matter expert on the OnStar business model and have an effective understanding of OnStar’s Emergency and Security services, technologies, and GM’s global ethics and security policies.

• Lead a regional effort to develop a public safety and commercial database of jurisdictional boundaries and contact information for use by OnStar.

• Establish strategic relationships with appropriate emergency communication centers, law enforcement, emergency medical and fire service agencies in where services are available in the region.

• As appropriate, establish relationships with the commercial counterparts to these agencies to understand alternative service delivery options and protocols.

• Coordinate and confirm the accuracy of translation/localization of public safety marketing materials and correspondence to the regional languages. 

• Coordinate and manage participation in appropriate conferences, seminars, meetings and other gatherings.  Work with marketing and finance representatives to ensure that all appropriate arrangements are in place to support OnStar’s participation.

• Address questions and concerns from internal and external sources regarding public safety matters.

• Support accurate, timely and adequate communication between OnStar and our emergency services partners, acting as an ambassador for the company.

• Create annual recommended outreach plans and budget to further foster relationships.

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• Follow up and work with appropriate cross functional teams within OnStar to ensure that our performance and interface with these agencies follow adopted policies and processes.

• Communicate progress and changes with these relationships to all relevant parties.

• Support the development and implementation of new products/services/technologies offered by OnStar, including data sharing, Emergency Medical Dispatch, and other enhanced programs introduced by acting as a regional SME offering public safety viewpoints and impacts.

• Align best practices from North American to the public safety strategy for the region.

• Interface with the regional call center on emergency services related incidents impacting emergency response.

• Interface with regional GM Policy representative and other cross-functional teams.

Additional Description

Qualifications:

• Bachelor’s Degree

• Extensive familiarity with regional public safety industry, including standard operating procedures, culture, publications, and supporting public safety associations

• Prior experience in an Emergency Services Community or related field

• Ability to conduct business in written and spoken English

• Proficiency with Microsoft Office products (outlook, Word, PowerPoint, Excel, Teams)

• Multi-lingual (English and Portuguese). Spanish will be a plus

Additional Candidate Qualifications:

• Prior experience in an Emergency Services Community or related field

• Strong presentation skills

• Well-organized with an eye for detail

• Well-developed oral and written communications skills

• Strong interpersonal skills, a positive and self-confident personality, professional bearing

• Good practical judgment

• Flexibility for significant local and international travel 50-60%

• Self-initiative to stay on top of issues

• Capability to make decisions and demonstrate leadership to resolve issues

• Ability to operate in a fluid and semi-independent environment
   

Preferred:

• Experience with emergency services professional trade association

• Experience in a position with multiple responsibilities for diverse activities

• Experience in a training environment

• Experience in customer relationship management

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.