Lead Platform Management Engineer

Description

This is a Hybrid position within our ETS Organization. The role will allow employees to work offsite but will also require onsite work based on business needs. The selected candidate will be expected to commute to the innovation center to which they are assigned as their primary GM facility. This position requires an employee to be onsite 1-3 times per week.

The Enterprise Technology Services (ETS) organization, that provides foundational technology platforms and services to enable innovation throughout GM IT, is pursuing a High Performance Computing (HPC) Platform Engineer to support a complex storage environment. The HPC team is a dynamic and fast paced group of professionals that designs, develops and maintains all IT infrastructure and solutions enabling GM to design and build the next generation of electric and other vehicles, driving real change in the most iconic automaker on the planet.  Our team delivers unique enterprise-wide IT solutions in cutting-edge technologies such as supercomputing, cloud, vehicle engineering and real-time computing.  We offer challenging positions for passionate professionals looking to advance their careers and be a part of an IT organization focused on innovation, speed and business value.

Major Duties/Responsibilities:

Candidates possess an understanding of functionality for multiple supported products and/or applications and of the practical business processes customers use when implementing the supported products. They should possess in-depth knowledge of High Performance Compute (HPC) architecture and infrastructure for client middle tier and server software and hardware, along with peripheral products. The ideal candidate will provide technical and business support to customers, demonstrating exceptional accuracy and proficiency in problem identification and diagnosis, even in highly complex situations. They will also have the ability to assess the impact and severity of an issue on the customer base (e.g., isolated vs. global issue). In addition, they will exercise independent judgment in escalating more complex problems and interpreting software and operating system logs/traces to identify issues. Furthermore, they should be capable of mentoring and guiding less experienced team members in fundamental procedures. Additionally, you'll be responsible for:

• Responsible for supporting the delivery, quality and efficiency of various team initiatives
• Work with other employees to enhance their analysis skills and deliverables
• Focus on data analysis and data manipulation to assess the state of all internal processes
• Partner with leadership on internal teams to document and improve internal processes via ongoing testing
• Participate and report on the ongoing investigation of issues
• Ensuring IT standards are met, production readiness processes are followed and a quality system product is delivered and turned over to Production Support personnel
• The role may also be called upon for escalation of real-time incidents. Responsibilities include advising junior staff in appropriate steps to diagnose, repair or remediate issues with systems in the assigned
• Holds themselves and others accountable for demonstrating GMs values and cultural behaviors
• Models GM behaviors and creates a winning culture

Additional Description

Knowledge/Skills/Abilities

Experience with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

• Creativity and Innovation

• Must possess excellent planning and organizing skills as well as strong verbal and written communication skills

• Knowledgeable of Technology and Systems

• Attention to detail

• Experience with triage or analysis of situations for production support

• Effective participant of requirements gathering and requirement analysis

• Excellent problem-solving and organizational skills

• Requires interaction with Senior Level Solutions Architects and Executive Level Management

• Familiarity with Enterprise level Monitoring and Performance analysis tools

• Comfortable working under pressure and delivering to extremely dynamic schedules

• Ability to quickly design alternative solutions to meet Customers’ needs

• Experience with working problems of significant scope/scale where analysis of situations or data requires review of a variety of factorsHistory of on time delivery with supervision 

Education/Training

Bachelor's degree in technical discipline preferred or equivalent experience required.

Experience

• Prefer a minimum of 5 years of experience in IT field

• Experienced with developing and delivering large scale technical solutions

• Able to create documentation, technical diagrams, and system architectures

• 5 years experience with integrating Linux Operating Systems (SUSE, RHEL, Ubuntu) with multiple SAN and NAS storage technologies

• Strong Linux/Unix CLI skillset, including BASH scripting

• IBM GPFS and DDN Storage systems administration experience

• Proficient in storage protocols like NFS, CIFS, Samba

• Familiarity with InfiniBand operation and troubleshooting including RDMA (bonus)

• Familiarity with Linux Cluster Management and Provisioning (xCAT, Chef, Foreman, Ansible), with high volumes (1000s) of servers

• Experience with working problems of significant scope/scale where analysis of situations or data requires review of a variety of factors
• Experience with triage or analysis of situations for production support
• History of on time delivery with supervision
• Effective participant of requirements gathering and requirement analysis
• Excellent problem-solving and organizational skills
• Requires interaction with Senior Level Solutions Architects and Executive Level Management
• Experienced with developing and delivering large scale technical solutions

Other

Work within a 24x7x365 environment and flexible with schedule including the ability to work an on call rotation.

Must be legally authorized to work in the target location for any employer without sponsorship

Successful completion of interview required to meet job qualifications

Reliable, punctual attendance is essential function of the position

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.