Description
Act as a liaison between GM, it's dealerships, or IAM stores
Facilitating mentorship and consulting to ensure monthly / yearly sales and service objectives are met
Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies or opportunities
Assist in product launches to ensure streamlined marketing and advertising between dealer, IAMs and GM
Build and manage relationships
Monitor personnel training and ensure compliance with GM requirements/objectives
Assist with inventory management, including vehicle and or parts ordering and inventory stabilizing
Analyze dealer sales, local market, and competition to identify revenue opportunities
Increase sales of GM vehicles and parts to its customers
Assist in customer problem resolution
Performs other related duties as assigned
Additional Description
Brand Ambassadors are the Regional Key Opinion Leaders (KOLs) / Subject Matter Experts within targeted personas to promote DG brand and lifestyle and generate leads. They are the end-to-end contact for select customer/lifestyle segments. The Key responsibilities including:
Representing TDG Brand Image, Delivering Excellent Customer Experience
• Educate customers about TDG brands and products then collect the Qualify Leads
• Offer DG standard services when facing customers(e.g., store visit, test drive, and handover)
Opportunities Development and Event Execution
• Propose and initiate offline Community Events and implementation of community events, in order to generate qualified leads and referrals
• Event support when there are offline campaign or events (e.g. product launch event, Auto Show etc.). Representing TDG brand and to generate and develop Qualify Leads, referrals, advocators
Support on Leads Generation and Sales Conversion
• Develop customer network and Qualify Leads through events, social media (e.g., TikTok, Weibo, Red),
• Collect and entry customer leads to CRM
• Support regional sales and operation
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
