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Global Aftersales Engineering and Service Operations Manager, General Motors China Aftersales Engineering

  • Location
    • Shanghai, Shanghai
  • Schedule Full time
  • Posted


Major Duties & Responsibilities include:

  • Manage a global Aftersales Engineering team
  • Lead Aftersales Engineering readiness for China export (SGMW, SAIC-Maxus) programs
  • Lead Aftersales Engineering readiness and execution of GM Premium Import programs including the development and delivery of Global Aftersales Engineering deliverables (Service Manuals, Owner’s Manuals, Labor Time Guides, Scan Tool Software, Service Reprogramming, Delivery Systems, Special Service Tools, etc., in order to meet Vehicle-At-Dealer timing) for all assigned programs including SGMW export and SAIC-Maxus
  • Support or facilitate SGM, PATAC, SGMW JVs on Aftersales Engineering topics where they need GM support to execute or optimize their Aftersales Engineering responsibilities
  • Manage aftersales launch schedule for identified launches in GMIO markets
  • Prepare and provide executive updates at necessary forums
  • Coordinate department response to objective updates/challenges at leadership forums and 1 – 1s
  • Develop & execute Workplace of Choice initiatives to drive stronger employee engagement and customer focus. Work cross-functionally ensure alignment with culture, vision, and business priorities
  • Lead special projects and studies, including work with Joint Ventures
  • Meet GTO structural cost target & global headcount commitments

Additional Description

Required Qualifications:

  • Bachelor degree or equivalent experience
  • Knowledge of Global Aftersales Engineering and Service Operations and Global Product Development deliverables & activities
  • Ability to work independently and as a member of a team
  • Skilled at working effectively with others at all levels of the organization, across global regions and with JVs
  • Develop and grow cooperative relationships with global and local partners. Ability to influence without authority.
  • Enjoy working in environment of ambiguity
  • Proven ability to lead cross-functional teams
  • Proven capability in managing a variety of responsibilities simultaneously
  • Professional and organized, self-starter with managerial courage to listen, provide clear direction and feedback with all levels across the organization including executives
  • Quantitative and analytical skills with attention to detail
  • Demonstrated accountability for results
  • Excellent oral and written communication skills
  • Highly proficient in presentation development and the use of Microsoft Office products

Preferred Qualifications:

  • Master’s degree
  • Relevant international experience
  • OpEx, GoFast! And/or GMS coach/coordinator

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

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We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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