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SGM Software Experience & Design Director

  • Location
    • Shanghai, Shanghai
  • Schedule Full time
  • Posted



  • Customer Experience
    • Define design vision & design OKRs and overall customer journey
    • Identify current and future design trends & analyzes potential opportunities and/or impact on the digital group
    • Create overall customer journey for the digital experiences across all brands
  • Design Practice Management
    • Grow and direct a team of 100+ user experience staff including multi-disciplinary designers, researchers, and strategists at various contributor and management levels
    • Develop and mature teams focused on creative, content, conversational, and product design
    • Manage relationships with and projects executed by third party design partners and agencies
    • Collaborate with design, product management, and technology leaders to implement operating standards for our studio to ensure speed to market, clear business impact, and design ROI
    • Function as a champion for user experience design across the enterprise, improving partnership and design influence and ensuring the best customer experience clarity and designed for
  • Creative Direction
    • Lead and function as the voice of creative design and direction for the China Software and Digital Business Team
    • Integrate within global design to translate brand DNA into executable digital design language
    • Develop, implement, and drive adoption of a multi-brand design system
    • Advocate for world class digital brand experiences across the enterprise, including with senior leadership
  • Design Research
    • Develop research and data-informed design approaches to ensure the customer’s voice drives experience strategies and safeguard design quality in execution
    • Leverage customer insights to explore and envision the future, champion advanced projects and initiatives with design at the forefront


  • 10+ years of experience creating user interfaces, digital products, or complex software applications across a range of channels
  • 5+ years of experience directly managing creative or design teams
  • Bachelor’s degree in Design, IT, Business, Engineering, Communications, or related discipline
  • Proven record of creating successful digital products or experiences at enterprise scale
  • Deep expertise in the user experience design process, agile software development methodologies, and product development lifecycles
  • Strong portfolio with work samples displaying expertise in user experience design, creativity, and depth of thought
  • Exceptional communication skills and the ability to articulate design decisions and rationale with clarity and objectivity; experience presenting to diverse audiences including senior leadership
  • Strong relationship building, influencing, and negotiation abilities with cross-functional and executive stakeholders

Additional Description

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

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We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.  We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

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General Motors is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

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