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Analyst - Global Customs Document Solicitation

  • Location
    • Taguig City, National Capital Region (Manila)
  • Schedule Full time
  • Posted

Description

  • Perform auditing of customs documents per assigned letter load

  • Processing Documents on supplier’s behalf

  • Follow up with Global Suppliers on Customs Documents, both email and phone calls

  • Escalate non-responsive suppliers as needed

  • Communicate Document errors to suppliers

  • Perform analysis when supplier dispute document address.

  • Work to obtain a new contact when needed

  • Assist and encourage suppliers in using Document Solicitation System and conduct training as needed.

  • Ability to work in fast-paced environment

  • Create process improvements as needed

Communication and Relationship

  • Communicate as needed with Document Solicitation team

  • Escalating critical issues timely

  • Excellent Customer Service Skills

Additional Description

Additional Duties:

  • Assist with critical projects when they arise

  • Ability to change priorities quickly

Experience:

  • Bachelor of Science in Customs Administration / Business Administration or equivalent

  • Continuous improvement mindset

  • Knowledge in trade and origin determination is a plus.

Technical Knowledge Requirements:

  • Demonstrated problem solving and analytical skills.

  • Ability to understand, interpret and compare feedback results.

  • Proficient in Microsoft Office applications, especially Excel.

Non-Technical Skills & Competencies:

  • Exceptional organizational skills, with demonstrated ability to effectively manage multiple priorities

  • Strong interpersonal skills and demonstrated commitment to teamwork and partnerships

  • Strong oral and written communication skills to all levels of the organization

  • Must be detail oriented with a passion for quality

  • High customer service orientation

  • Ability to “learn on the fly” and work in ambiguity

  • High level of integrity regarding confidential data (employee survey responses)

  • Above average English communication skills both in oral and written.

  • Willing to report from 5PM - 2AM PHT.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

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We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.  We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

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