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Staff Software Engineer - Customer Account Management

  • Location
    • Austin, Texas
    • Roswell, Georgia
    • Mountain View, California
    • Warren, Michigan
  • Schedule Full time
  • Posted



Design and build the digital products that power our customers’ digital experiences. This includes applications and services (both on-prem and in the cloud) that serve our customers across web, mobile, and in-vehicle channels. Define architecture and drive it through implementation across cross-functional teams.  Identify tooling and development and coding standards. Help guide technical strategy of the Digital Products Engineering organization. 

This role will act as a technical leader for a critical Customer Account Management system. Ideally a full-stack developer, the candidate must have strong experience building customer-facing front-end web and mobile applications as well as back-end development expertise. Experience within customer-centric data applications is a bonus, but not required. This individual should be prepared to build and maintain new capabilities for a large-scale application, provide technical leadership to a strong engineering team, instill best practices for reliable and scalable platform development, and proactively look for opportunities to better our technology and our engineering teams. 

What You’ll Do

·       Design and implement innovative and reliable digital products that enable customer-centric experiences. This includes account creation and management, customer personalization, development of new web modules, common authentication pages, integration with MFA and Azure B2C, and the strategic launch of the platform into new countries and regions

·       Define technical architecture for complex applications that interact across web, mobile, and in-vehicle channels. Work closely with back-end service applications to create frictionless account management for customers

·       Be technical SME for key platforms.  Ensure those platforms are sound technically, and make strategic decisions based on technical requirements

·       Clear communication with product, program, design, and other engineering teams and partners

·       As needed, help hire world-class engineers to up-level the overall engineering organization

Your Skills & Abilities (Required Qualifications):  

·       Software engineering and development – programming languages, tools, and best practices

·       Cloud-native technologies

·       Systems and distributed systems

·       Technical leadership experience

·       9+ years experience in software development

What Will Give You A Competitive Edge (Preferred Qualifications)

·       Expert in Java and Angular

·       Strong experience in Spring, RESTful Services, PCF, Kubernetes, Azure

·       Preferred experience with React

·       Ability to translate UI/UX design to functional code and production-ready capabilities

·       Best Practices in DevOps, CI/CD, Repo management

·       Modern development tools

·       Strong writing and presentation skills

·       Ability to lead other engineers by influence

·       Experience mentoring engineers of various levels


·       BS in computer science or related Engineering

·       MS or PhD in computer science preferred

Hybrid: [Austin, Warren, Atlanta, or Mountain View], you are expected to report to that location three times a week, at minimum

  • Compensation: 

    • The expected base compensation for this role is: $135,800- $285,300. Actual base compensation within the identified range will vary based on factors relevant to the position. 

    • You also need to include general information about potential commissions, if applicable. 

    • Bonus Potential:  An incentive pay program offers payouts based on company performance, job level, and individual performance. 

  • Benefits: 

    • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. 

Additional Description

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.  We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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