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Aftersales Business Development Manager - QLD

  • Location
    • Remote
  • Schedule Full time
  • Posted

Description

We are seeking an Aftersales Business Development Manager to join our team here at General Motors Australia & New Zealand (GM ANZ). Within our talented team, you'll find the flexibility you need to make choices that suit your individual needs and unique skill set. You’ll gain experience, marketability and exposure to a diverse, fast-paced environment within our global corporation and exciting local ambitions, which you’ll be able to leverage to progress your career.

Your purpose is to foster and maintain strong connections within the GM ANZ network of GM Specialty Vehicles (GMSV), Holden & ACDelco Service and Parts Operations, you will nurture strong process and business growth across all portfolios, as well as create, execute and maintain business development strategies to maximise performance. You will manage the Queensland region and work closely with Dealer Principal's and leadership to ensure a customer centric and output driven culture. 

If you thrive on building relationships, driving growth, and achieving strategic objectives, we encourage you to apply! 

Responsibilities

  • Work alongside key business partners to develop and implement activities, processes and action plans to improve overall operation and output in line with the current key business objectives including: Service Lane Output, Customer Satisfaction, Stock Effectiveness, Part Sales & GM Trade Parts Performance and Growth. 

  • Be the primary contact for GM Trade Parts activities at partner sites with the focus being to broaden customer exposure to ACDelco all makes parts.

  • Optimise the working relationships between various departments within our GMANZ partners.

  • Understand and use the GM ANZ dashboards and CRM tools across all relevant departments to drive effective and productive actions.

  • Regular benchmark and performance analysis around Customer Retention, Parts Sales, NPS and other GMANZ performance criteria.

  • Critically analyse partner efficiencies in service booking, customer handling and workshop and parts stock management.

  • Assist in the development of strategies to lift Aftersales efficiencies. 

  • Take an active role in the management of escalated customer care cases and represent GMANZ at respective state tribunal hearings if required.

  • Ability to critically analyse service and parts department’s ability to effectively sell genuine GM and ACDelco products and services.

  • Review, advise and monitor activities associated with the retail and wholesale sides of the operation at our partner sites by being their primary contact. 

  • Identify new opportunities through proactive networking.

  • Develop effective action plans to address key business objectives, targets and program focus. 

  • Ensure Direct Parts Outlets (DPO) are compliant and effective with stocking policies and obsolescence requirements.

  • Utilise the online contact reporting system to document GMANZ partner engagements. 

  • Develop, apply and monitor specific performance improvement plans where necessary. 

  • Have an understanding of aftersales and dealer operation and an ability and willingness to build relationships and influence outcomes.

About Us

Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Locally, we're a business with national reach and a proud, rich automotive history, and we’ve got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there's plenty to look forward to.

Our strength is truly our people – we come from all walks of life and celebrate that diversity every chance we get. Whether you’re an intern or a senior leader, your voice counts.  

About You

You have a minimum 5 years’ experience in a sales/marketing or aftersales role with a major vehicle brand. You have experience in a client/customer fronted role, and/ or previous experience or exposure in a dealership. Automotive parts sales experience is also desirable. Tertiary qualifications in Business/Commerce/Marketing/Engineering discipline would be highly regarded. 

To be successful in this role, you will have the following knowledge, skills and competencies.

  • Strong verbal and written communication skills

  • Strong presentation skills

  • Can do approach to problem solving and performance improvement 

  • Ability to work autonomously

  • Confidence to make decisions (sometimes unpopular) within your areas of responsibility 

  • Initiative and integrity combined with high-level consultancy skills 

  • Strong work ethic

  • Managerial Courage

  • Integrity & Trust

  • Team Player

  • Timely Decision Maker

  • Functional Expertise

  • Innovation / Change Management 

  • Dealing with Ambiguity

  • Business Acumen

  • Intellectual Horsepower

  • Strategic Planning

  • Customer Focus

Additional Description

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources

Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.  We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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From day one, we’re looking out for your well-being— at work and at home— so you can focus on realizing your ambitions

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