Skip to main content

Connected Services Analyst

  • Location
    • Opfikon, Zurich
  • Schedule Full time
  • Posted


As the Connected Services Business Analyst, you will play a pivotal role in supporting the Connected Services Team in planning, orchestrating, and executing strategic, tactical, and operational initiatives. Your focus will be on business and operations planning and execution, ensuring alignment across regional and global cross-functional teams, mitigating risks, optimizing resources, and achieving key performance indicators (KPIs) and revenue targets.  

In this role, your primary focus is executing successful connected services go-to-market initiatives, ensuring timely launches while maintaining quality. Post-launch, you'll orchestrate operations to seamlessly deliver value to customers, ensuring optimal business outcomes. 

  • Strategic Planning Support : Assist in the development of strategic plans for connected services initiatives, including market analysis, competitive benchmarking, and identification of growth opportunities. 
  • Cross-functional Alignment : Facilitate alignment and collaboration among cross-functional teams, including CX strategy, vehicle product & planning, marketing, sales, and finance, to ensure coherence and synergy in executing business objectives. 
  • Project Planning and Management : Collaborate closely with global software & services PMO and global digital product management to execute project planning activities, including project scopes, objectives, timelines, and schedules to ensure successful execution and delivery of initiatives. 
  • Risk Management : Identify potential risks and challenges associated with connected services initiatives and develop mitigation strategies to address them proactively. 
  • Resource Optimization : Work closely with stakeholders to allocate resources effectively and optimize resource allocations to maximize the impact of connected services initiatives.  
  • Execution Oversight : Monitor the execution of business plans and initiatives, tracking progress against milestones and KPIs, and providing regular updates to stakeholders on performance and outcomes. 
  • Performance Analysis : Analyze performance data and metrics related to connected services initiatives, identifying trends, insights, and areas for improvement to drive continuous optimization and enhancement. 
  • Operational Efficiency : Identify opportunities to streamline processes and improve operational efficiency in delivering connected services, driving cost savings, and enhancing customer satisfaction. 

Additional Description

  • Bachelor's degree in Business Administration, Economics, Engineering, or related field. 
  • Knowledge of business planning methodologies, project management principles, and performance measurement frameworks 
  • Experience with connected services and/or subscription-as-a-service, preferably within (but not limited to) the automotive or technology industry. 
  • Strong analytical skills with the ability to interpret data, identify trends, and derive actionable insights to support decision-making. 
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders. 
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.  

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources

Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.  We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Who we are

Two GM employees talking in hallway

Our Culture

Working at GM

Driven by innovation and creating an environment to inspire, we embrace the responsibility to make our world better, safer and more equitable for all

A mother and two children spend quality time together in their backyard after work

Total Rewards

A better tomorrow begins with you

From day one, we’re looking out for your well-being— at work and at home— so you can focus on realizing your ambitions

Join our team

We're ambitious. We’re committed. And we bring life’s passion to work. Get in touch with us to learn more about beginning your career at GM.

Explore our career opportunities Join our talent community
Join Talent Community
2023 WME 4X White Linkedin Award Diversityinc Award Just Award Bloomberg Award Readers Choice Awards