Vehicle Upfitting and Aftersales Commercial Manager

Description

Work Arrangement

The Role

• The position will be responsible for building up and manage vehicle personalization business, which will cover vehicle upfitting, retrofit, aftersales products sales in online and offline and supply chain management.

What You’ll Do

• Explore the new business opportunities for aftersales like accessory, chemicals, insurance, service plan, extended warranty etc.

• Build up an end-to-end business model which will include product portfolio, GTM strategy, sourcing, supply, sales, channels, P&L, IT system etc.

• Take lead on GMPI vehicle upfitting and retrofit program to improve the product competitive and carter for the Chinese customer demands according to China regulation and GM compliance.

• Oversee the market trend and best market practice to work out up-to-date plan and operation improvement. 

• Work with accessory engineering team and other products development teams to realize the sales in online and offline solution.

• Work with product marketing, design, branding, vendors etc, teams to manage the vehicle upfitting projects launch on time and in high quality.

• Be responsible for the P&L of the all channels sales and organize the training/coaching to implement all products/service in all channels.

• Monitor competitor’s strategy/plan, conduct research and generate new ideas to pipeline the service programs development plan.  

• Due to the initial phase of our business, the position will also be flexible to take other jobs to support cross functions.

Additional Description

Your Skills & Abilities (Required Qualifications)

Knowledge:

Broad Knowledge and experience of automotive aftersales commercial works

Broad knowledge and experience in e-commence and other traditional channels set up

Familiar with accessories business operation in automobile industry, both in OE and dealer

Broad Knowledge and experience of vehicle upfitting and aftermarket retrofit

Excellent experience in developing relationships with diverse stakeholders across the full cross section of business functions including external partners, supplier

Knowledge on digital and data application in business operation

Skills:

Complicated Project management

Analytical-structured thinking

High capability to drive innovations

Concept of customer research methods along with data analysis capability

Experience of involvement in Digital Services/digital concept is a plus

Experience/Education:

Bachelor’s degree or above.

10+ years’ experience of automotive aftersales

5+ year’s experience on aftersales commercial development, accessory and vehicle upfitting

OEM related experience will be preferred

Competencies:

Proficient in English listening, speaking, reading and writing.

Have a strong affinity, interpersonal communication and coordination skills and a sense of teamwork

Familiar with most office software

Strong ability to motivate people in an international environment

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

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Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

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