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BrightDrop Solution Implementation Analyst

  • Ubicación
    • Austin, Texas
    • Palo Alto, California
    • Roswell, Georgia
    • Warren, Michigan
  • Cronograma Full time
  • Publicado


At BrightDrop, we are reshaping e-commerce by developing smarter, greener, and more efficient ways to deliver goods and services to your door, while delivering a brighter future for the cities where we live. We are building an ecosystem of all-electric, zero-emissions delivery solutions – from electric vehicles, to ePallets and software that leverages real-time data to drive intelligent optimizations for e-commerce. To deliver on our mission we are growing fast and building a team, based in Palo Alto, with offices in Atlanta and Detroit, that is customer-focused, agile and passionate about innovating for a more sustainable future.  

From engineering to product management and operations, BrightDrop is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future. 

Backed by General Motors, BrightDrop is striving to improve the communities where we live and deliver a better future for generations to come. We hope you’ll join us. 

The exponential growth of e-commerce coupled with increasing end-customer demand for rapid delivery and an evolving regulatory environment present both an opportunity and challenge for logistics and other commercial companies, who currently don’t have optimal solutions that meet their needs. With this in mind, GM has established a new BrightDrop business unit that provides an innovative approach to enable the efficient, multimodal movement of goods through an integrated product suite that leverages connected and electrified commercial vans, first to last mile delivery solutions and real-time fleet and asset management services.

In order to meet business objectives, the BrightDrop’s Customer Success team is looking for a Solution Implementation Analyst, e-commerce, to develop and execute all demonstration and rollout activities towards the achievement of profitability and growth for the entire BrightDrop portfolio.

In 2023, we will be focusing on the grocery industry. We are looking for candidates who have experience in the grocery industry at the Corp. level, e-commerce business operations, KPI's and efficiency roles as it relates to in-store operations.


  • Lead customers during the product evaluation phase of BrightDrop products

  • Own all customer onboarding activities associated with product evaluations and rollout

  • Provide on-site training of both software and hardware products to end users

  • Provide on call support during evaluation and rollout phases to answer questions and provide troubleshooting steps to resolve issues as necessary

  • Serve as a product subject matter expert during product evaluations and rollout

  • Immerse yourself in your customer’s business to actively identify additional use cases for BrightDrop products

  • Actively participate in customer’s on-site business activities with the goal of driving user adoption of BrightDrop’s products 

  • Partner with Sales team to establish KPI benchmark and success criteria for product evaluations

  • Drive issue resolution both internally and externally to remove barriers that prevent user adoption of BrightDrop products

  • Provide on site customer support during the demonstration / evaluation process as needed

  • Lead process evaluation and recommended steps to integrate BrightDrop products into customer’s standard operating procedure.

  • Ensure effective follow up both internally and externally is practiced on a timely basis

  • Design and/or refine demonstration strategy that will scale to support rapid growth of interest from customers

  • Summarize demonstration experience and results per customer location/event

  • Monitor and report on product usage, issues, and customer feedback & report to necessary stakeholders

  • Communicate customer product requests to BrightDrop Product Team for roadmap consideration 

  • Ensure proper maintenance and delivery of demonstration units

  • Provide regular updates on evaluation performance metrics to internal stakeholders & customer

  • Remain proficient regarding updates to products, services and processes


Additional Description


  • 3+ years in a customer facing product specialist role

  • Grocery Experience at a Corp. level

  • Bachelor’s degree or equivalent experience

  • A valid driver’s license and ability to pass a DOT physical

  • Must be able to travel up to 75% within the United States and Canada (some weekends and holidays may be required)

Desired Skills:  

  • Experience in electric vehicles, logistics, e-commerce grocery, and/or campus operations preferred

  • Strong organization and planning skills

  • Ability to balance conflicting priorities while maintaining effectiveness

  • Outstanding oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly

  • Ability to thrive in a fast-paced, innovative, rapidly evolving industry and organization, comfortable with ambiguity

  • High degree of computer skills to develop, maintain, and analyze data; skilled in the use of Microsoft Word, Excel, PowerPoint and CRM account management applications 

Compensation :

  • The expected base compensation for this role is: (69,408 - 113,244 USD Annual). Actual base compensation within the identified range will vary based on factors relevant to the position.
  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

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