BrightDrop Project Manager - Customer Success

Descripción

At BrightDrop, we are reshaping e-commerce by developing smarter, greener, and more efficient ways to deliver goods and services to your door, while delivering a brighter future for the cities where we live. We are building an ecosystem of all-electric, zero-emissions delivery solutions – from electric vehicles, to ePallets and software that leverages real-time data to drive intelligent optimizations for e-commerce. To deliver on our mission we are growing fast and building a team, based in Palo Alto, with offices in Atlanta and Detroit, that is customer-focused, agile and passionate about innovating for a more sustainable future.  

From engineering to product management and operations, BrightDrop is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future. 

Backed by General Motors, BrightDrop is striving to improve the communities where we live and deliver a better future for generations to come. We hope you’ll join us.   https://www.gobrightdrop.com/

Responsibilities:

• Manage all aspects of deploying customer engagement projects including identifying and defining scope, objectives, resources, and executing against the project plan for one or more projects

• Organizing and leading project meetings and ensuring action items are documented and followed up on until completion

• Responsible for creating and maintaining customer relationships with key stakeholders

• Responsible for escalating risks and issues to leadership & ensuring follow through on resolution

• Drive internal and external teams to deliver their commitments against agreed upon timelines

• Identify and lead project lessons learned and identifying process improvements that enable BrightDrop to provide an exceptional customer experience

• Manage the identification, documentation, and traceability of business requirements

• Manage customer product feedback and ensure relevant BrightDrop stakeholders are informed

• Developing tracking scorecards and metrics to illustrate status including progress & risks

• Manage internal and third-party resources needed for project execution, including anticipating needs and ensuring they are met

• Lead weekly project status updates with customers

• Monitor project progress and consolidate status reports, prepare presentations for various levels of leadership

• Manage the identification, documentation, and traceability of business requirements

• Provide guidance and support during execution of customer change management activities

• Liaise between internal teams to ensure alignment of customer goals

• Facilitate clear communication and collaboration across stakeholders including leadership, products owners, developers and other functional teams

Additional Description

Skills Required:

• Bachelor’s Degree or equivalent work experience

• Project Manager PMI/PMP certification or equivalent

• Minimum of 7+ years’ experience as a customer facing Project Manager leading projects in Information Technology deployment

• Demonstrated strong organization and planning skills

• Experience in logistics, e-commerce grocery, retail, or campus operations preferred

• Ability to thrive in a fast-paced, innovative, evolving industry and comfortable with ambiguity

• Demonstrated critical thinking and problem solving, specifically on technology deployment projects, resource and staffing management

• Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role

• Compensation :

• The expected base compensation for this role is:.($90,223-144,123 )Actual base compensation within the identified range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

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