Saltar al contenido principal

BrightDrop Project Manager - Customer Success

  • Ubicación
    • Palo Alto, California
    • Remote
  • Cronograma Full time
  • Publicado


At BrightDrop, we are reshaping e-commerce by developing smarter, greener, and more efficient ways to deliver goods and services to your door, while delivering a brighter future for the cities where we live. We are building an ecosystem of all-electric, zero-emissions delivery solutions – from electric vehicles, to ePallets and software that leverages real-time data to drive intelligent optimizations for e-commerce. To deliver on our mission we are growing fast and building a team, based in Palo Alto, with offices in Atlanta and Detroit, that is customer-focused, agile and passionate about innovating for a more sustainable future.  

From engineering to product management and operations, BrightDrop is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future. 

Backed by General Motors, BrightDrop is striving to improve the communities where we live and deliver a better future for generations to come. We hope you’ll join us.


  • Manage all aspects of deploying customer engagement projects including identifying and defining scope, objectives, resources, and executing against the project plan for one or more projects

  • Organizing and leading project meetings and ensuring action items are documented and followed up on until completion

  • Responsible for creating and maintaining customer relationships with key stakeholders

  • Responsible for escalating risks and issues to leadership & ensuring follow through on resolution

  • Drive internal and external teams to deliver their commitments against agreed upon timelines

  • Identify and lead project lessons learned and identifying process improvements that enable BrightDrop to provide an exceptional customer experience

  • Manage the identification, documentation, and traceability of business requirements

  • Manage customer product feedback and ensure relevant BrightDrop stakeholders are informed

  • Developing tracking scorecards and metrics to illustrate status including progress & risks

  • Manage internal and third-party resources needed for project execution, including anticipating needs and ensuring they are met

  • Lead weekly project status updates with customers

  • Monitor project progress and consolidate status reports, prepare presentations for various levels of leadership

  • Manage the identification, documentation, and traceability of business requirements

  • Provide guidance and support during execution of customer change management activities

  • Liaise between internal teams to ensure alignment of customer goals

  • Facilitate clear communication and collaboration across stakeholders including leadership, products owners, developers and other functional teams

Additional Description

Skills Required:

  • Bachelor’s Degree or equivalent work experience

  • Project Manager PMI/PMP certification or equivalent

  • Minimum of 7+ years’ experience as a customer facing Project Manager leading projects in Information Technology deployment

  • Demonstrated strong organization and planning skills

  • Experience in logistics, e-commerce grocery, retail, or campus operations preferred

  • Ability to thrive in a fast-paced, innovative, evolving industry and comfortable with ambiguity

  • Demonstrated critical thinking and problem solving, specifically on technology deployment projects, resource and staffing management

  • Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role

  • Compensation :

  • The expected base compensation for this role is:.($90,223-144,123 )Actual base compensation within the identified range will vary based on factors relevant to the position.
  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
  • Benefits : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Como contratamos

Este es un ejemplo de un contenido de trabajo común que se puede mostrar en la parte inferior de cada descripción de trabajo. Se agrega en el CMS y luego se muestra en cada trabajo. Se puede utilizar para complementar el contenido del trabajo que proviene del ATS.

Egestas faucibus lacus a ac aptent ac condimentum risus iaculis a parturent a enim suscipit semper hendrerit feugiat suspendisse lobortis facilisis vel at dolor ornare rutrum a elementum mi. Rhoncus mollis curae penatibus scelerisque suspendisse faucibus phasellus porttitor maecenas amet a amet hac facilisi a urna a vestibulum vestibulum maecenas per adipiscing ultrices.

Buscamos a los innovadores

Quienes somos

Two GM employees talking in hallway

Our Culture

Working at GM

Driven by innovation and creating an environment to inspire, we embrace the responsibility to make our world better, safer and more equitable for all

A mother and two children spend quality time together in their backyard after work

Total Rewards

A better tomorrow begins with you

From day one, we’re looking out for your well-being— at work and at home— so you can focus on realizing your ambitions

Únete a la comunidad de talentos

Conozca las próximas oportunidades profesionales y eventos en Pendulum

Únete ahora
A scene of people in an office

Únete a la comunidad de talentos

Somos ambiciosos. Estamos comprometidos. Y traemos la pasión de la vida al trabajo. Comuníquese con nosotros para obtener más información sobre cómo comenzar su carrera en GM.

Buscar Oportunidades de Carrera Únete a nuestra Comunidad de Talento
Join Talent Community
2023 WME 4X White Linkedin Award Diversityinc Award Just Award Bloomberg Award Readers Choice Awards