Descripción
Job Description:
Primary
- Define current and future Customer Experience (CX) strategies and experiences including but not limited to CX vision, aspiration, customer personas and customer journey mapping
- Explore and validate value proposition for different customer segments and journey episodes
- Conduct research, analyze and report of CX excellence and feedback metrics (e.g., NPS, satisfactions, customer voices, etc.)
- Identify areas of concern in CX and develop CX initiative proposals with functional SMEs
- Present findings, projections and recommended initiatives to Customer Committee
- Set up and facilitate periodic CX status reviews with Customer Committee
Secondary
- Support and guide Customer Committee decision-making processes
- Support and development of MOTs (moments of truth) based on validated value proposition with respective GMPI team
- Support the development of new business opportunities and strategies with GM China Corporate Strategy
Requirements:
- 5 years+ experience in strategy and marketing with good understanding of customer centric brand experience. Startups or internet company background will be an add value
- Bachelor's degree required
- Excellent language skills in both spoken and written English and Chinese( Prefer native English and Chinese speaker or Chinese citizen with international education or working experience)
- Ability to work in cross-functional, entrepreneurial atmosphere in order to achieve measurable results and improve existing process
- Excellent strategic thinking, problem solving and strong mindset for innovation
Additional Description
Como contratamos
Este es un ejemplo de un contenido de trabajo común que se puede mostrar en la parte inferior de cada descripción de trabajo. Se agrega en el CMS y luego se muestra en cada trabajo. Se puede utilizar para complementar el contenido del trabajo que proviene del ATS.
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