Descripción
- Create and prioritize Concur support ticket requests according to nature, urgency, and impact. Monitor the resolution for each support ticket
- Build and generate reports for stakeholders to support business needs
- Reprocess Expense Reports in Concur, identifying the root cause and ensuring reports are posted successfully in the General Ledger
- Create and modify SAP User Profiles for GM and Non-GM users. Process password resets for non-GM users, access termination and reactivation request for GM and Non-GM user received in Global T&E Mailboxes
- Responsible for Concur system updates due to policy or regulatory changes (example: VAT, mileage rates, audit rules, translation, etc.)
- Participate in UAT related to any system enhancements
- Work with IT business partners to trouble shoot Concur interface errors
- Working closely with Business Systems Lead to on day-to-day business systems activities and identify opportunities for system enhancements
- Processing, checking and correcting import log errors and unassigned credit card transactions
- Support Global Transformation and Technology Lead and SAP IT Leads in global and local projects
- Hospitality Asset Management Support activities: prepare post-event audits using Concierge Live, manage and prepare data analytics Power BI dashboards and maintain global hospitality asset inventory spreadsheet & MS Teams calendar
Additional Description
Qualifications:
- Demonstrated ability to analyze data and present key insights in formal meetings
- Demonstrated ability to lead problem solving projects
- Demonstrated ability with project management
- Written and verbal proficiency in English
Experience / Education:
- Bachelor’s Degree in Human Resources, Business Administration, or related field is required.
- Experience with developing and delivering training materials
- Experience working with a diverse and multi-cultural team
- Preferably with experience working for a multinational organization and colleagues internationally
- Proficiency in HR systems (Workday), Concur, SAP, Case Management, Knowledge Base, dashboard and reporting tools, and other HR management systems and tools.
- Experience managing documentation of business processes including specifications, test scripts, training material, and change control.
Skills and Key Competencies
- Customer focused
- Ability to drive for quality results and service excellence
- Ability to drive for safety in the work environment
- Effective problem solving / analytical skills
- Effective written and verbal communication skills
- Effective time management and prioritization
- Flexibility to work different time zones
- Technical acumen
- Integrity and trust
- Interpersonal savvy
- Learning on the fly
Important Note: Candidate must be flexible and willing to work on night shift / shifting schedule.
Como contratamos
Este es un ejemplo de un contenido de trabajo común que se puede mostrar en la parte inferior de cada descripción de trabajo. Se agrega en el CMS y luego se muestra en cada trabajo. Se puede utilizar para complementar el contenido del trabajo que proviene del ATS.
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