Descripción
Act as a liaison between GM, it's dealerships, or IAM stores
Facilitating mentorship and consulting to ensure monthly / yearly sales and service objectives are met
Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies or opportunities
Assist in product launches to ensure streamlined marketing and advertising between dealer, IAMs and GM
Build and manage relationships
Monitor personnel training and ensure compliance with GM requirements/objectives
Assist with inventory management, including vehicle and or parts ordering and inventory stabilizing
Analyze dealer sales, local market, and competition to identify revenue opportunities
Increase sales of GM vehicles and parts to its customers
Assist in customer problem resolution
Performs other related duties as assigned
Additional Description
Brand Ambassadors are the Regional Key Opinion Leaders (KOLs) / Subject Matter Experts within targeted personas to promote DG brand and lifestyle and generate leads. They are the end-to-end contact for select customer/lifestyle segments. The Key responsibilities including:
Representing TDG Brand Image, Delivering Excellent Customer Experience
• Educate customers about TDG brands and products then collect the Qualify Leads
• Offer DG standard services when facing customers(e.g., store visit, test drive, and handover)
Opportunities Development and Event Execution
• Propose and initiate offline Community Events and implementation of community events, in order to generate qualified leads and referrals
• Event support when there are offline campaign or events (e.g. product launch event, Auto Show etc.). Representing TDG brand and to generate and develop Qualify Leads, referrals, advocators
Support on Leads Generation and Sales Conversion
• Develop customer network and Qualify Leads through events, social media (e.g., TikTok, Weibo, Red),
• Collect and entry customer leads to CRM
• Support regional sales and operation
Como contratamos
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