Descripción

Hybrid- Position does not require an employee to be on-site full-time [Night Shift

The Role –

This position will be responsible for participating in the planning, execution, and controlling of implementation projects and processes that support our Transformation roadmap. Core activities will include creating and maintaining project plans and schedules, coordinating cross-functionally to understand and manage interdependencies and conducting proper scope and risk management.
This is a collaborative role that will work with a cross-functional team of business, functional process leads and IT personnel to understand the current state and to define the future state of the user experience. The person in this role should understand or be willing to learn about industry standards and best practices for digital transformation. This role will support the business in effectively articulating the business requirements for technology solutions, defining the user experience, developing a future vision and a roadmap, and providing consultation during project implementations.

What You’ll Do -

Project Management and Administration

Effectively applies project management methodology and enforces project standards
Ensures project documents are complete, current, and stored appropriately
Supports project staff by facilitating project logistics such as meetings, conference rooms, conference calls, etc.
Takes meeting minutes and action items during meetings and performs follow-up
Assists in development of presentations
Creates and executes project schedules and revises as appropriate to meet changing needs and requirements
Manages day-to-day operational aspects of a project
Reviews deliverables prepared by team before passing to partners
Prepares for engagement reviews and quality assurance procedures
Minimizes GBST’s exposure and risk by managing scope and mitigating risk on project

Business Analysis

Create business requirements documents, test plans and test cases, agent training documents and implementation documentation as necessary
Interact with business partners to understand/ document the scoped business processes, user journey, and requirements.
Identifies opportunities for process simplification and standardization strategies

Core Skills:

Business Development

Effectively conveys the GBST initiatives message in both written and verbal business discussions
Identifies partnership opportunities across projects
Grows long-term relationships with internal and external partners and capitalizes on partnership opportunities

Communication

Organizes and prepares team and partner meetings effectively
Effectively communicates relevant project information to superiors when appropriate
Resolves and/or escalates issues in a timely fashion
Understands how to communicate difficult/sensitive information tactfully
Facilitates team and partner meetings effectively
Holds regular status meetings with project team
Keeps project team well informed of changes within the organization and general news
Serves as key participant in partner meetings
Addresses issues openly and quickly

Technical Understanding

Possesses general understanding and/or is willing to learn about the areas of GBST offerings
Maintains awareness of new and emerging technologies and the potential application on partner engagements
Assists in the evaluation and redesign of project offerings

GM Competencies:

Provides relevant information for decision-making purposes through oral or written communication
Reviews data and uses inductive/deductive reasoning to recommend further investigative steps
Creates and promotes change in the organization through a disciplined process that helps enable effective change and sustain it
Inspires or motivates others to perform with or without positional power or direct authority
Tactfully communicates new ideas, speaks up about concerns and takes responsibility for one’s actions
Remains calm, confident and in control in high pressure situations and maintains productivity
Takes charge without prompting. Quickly seizes opportunities when they appear. Delivers on time
Prioritizes needs of internal stakeholders and fosters custom relationships or experiences to ensure satisfaction with a product, service, or solution
Ensures a business process moves from design to inception, review, and optimization
Able to use risk management tools and techniques to identify and escalate/mitigate risks
Considers project goals, makes plans, identifies stakeholders, and marshals resources to meet deadlines
Able to understand and identify scope and prevent scope creep throughout the lifecycle of the project
Engages team in formal/informal ways to maximize their potential for a task, role or work product
Teaches a particular skill or behavior through demonstration, coaching, practice or instruction.
Self-directs and makes sound decisions independently, even in ambiguous situations. Assesses conditions to determine and prioritize the appropriate action
Takes an organizational strategy/key priority and turns it into a realistic action plan to execute or implement.
Considers time, resources, stakeholders, and/or other environmental factors in decision making in order to determine potential solutions and their impact
Recognizes and deals with disputes in a rational, balanced, and effective way
Identifies opportunities for synergy and integration. Simplifies complex processes.
Makes sense of the current request, need, or issue to solve problems quickly

Additional Description

Your Skills & Abilities (Required Qualifications)

Bachelor’s Degree or equivalent experience required
5+ years of Project Management experience is required
Project Management Professional Certification (PMP) or similar required
IT project experience preferred
Able to build, baseline, track & update schedules using Microsoft Project is required
Detailed, organized, and has efficient record keeping skills
Ability to interpret and translate business roadmap into project management deliverables
Experience with Weekly/Monthly Status Reporting
Effectively able to facilitate and follow up on internal and external partner meetings
Ability to interact with Executive Management staff upon request

Como contratamos

Este es un ejemplo de un contenido de trabajo común que se puede mostrar en la parte inferior de cada descripción de trabajo. Se agrega en el CMS y luego se muestra en cada trabajo. Se puede utilizar para complementar el contenido del trabajo que proviene del ATS.

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