Descripción
Responsibilities
- Customer Experience
- Define design vision & design OKRs and overall customer journey
- Identify current and future design trends & analyzes potential opportunities and/or impact on the digital group
- Create overall customer journey for the digital experiences across all brands
- Design Practice Management
- Grow and direct a team of 100+ user experience staff including multi-disciplinary designers, researchers, and strategists at various contributor and management levels
- Develop and mature teams focused on creative, content, conversational, and product design
- Manage relationships with and projects executed by third party design partners and agencies
- Collaborate with design, product management, and technology leaders to implement operating standards for our studio to ensure speed to market, clear business impact, and design ROI
- Function as a champion for user experience design across the enterprise, improving partnership and design influence and ensuring the best customer experience clarity and designed for
- Creative Direction
- Lead and function as the voice of creative design and direction for the China Software and Digital Business Team
- Integrate within global design to translate brand DNA into executable digital design language
- Develop, implement, and drive adoption of a multi-brand design system
- Advocate for world class digital brand experiences across the enterprise, including with senior leadership
- Design Research
- Develop research and data-informed design approaches to ensure the customer’s voice drives experience strategies and safeguard design quality in execution
- Leverage customer insights to explore and envision the future, champion advanced projects and initiatives with design at the forefront
Requirements
- 10+ years of experience creating user interfaces, digital products, or complex software applications across a range of channels
- 5+ years of experience directly managing creative or design teams
- Bachelor’s degree in Design, IT, Business, Engineering, Communications, or related discipline
- Proven record of creating successful digital products or experiences at enterprise scale
- Deep expertise in the user experience design process, agile software development methodologies, and product development lifecycles
- Strong portfolio with work samples displaying expertise in user experience design, creativity, and depth of thought
- Exceptional communication skills and the ability to articulate design decisions and rationale with clarity and objectivity; experience presenting to diverse audiences including senior leadership
- Strong relationship building, influencing, and negotiation abilities with cross-functional and executive stakeholders
[Additional Description]
Como contratamos
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