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GM Energy - Assistant Manager, In-Market Home Charging Programs

  • Ubicación
    • Remote
  • Cronograma Full time
  • Publicado

Descripción

GM Energy Home Product Delivery team is one of the most important organizations in General Motors. On the Product Delivery team, we are tasked with accelerating EV adoption through education, engagement, charging solutions, & infrastructure across all charging domains, serving multiple cohorts: customers, employees, dealers, and vehicle brands. The team works across the organization to accelerate EV adoption, deliver a superior shopper and owner experience, support the flawless launch of EVs, and develop new lines of business for GM.

The team values a strong sense of collaboration, diversity of thought and willingness to speak up for what is best for our customers, communities and company.

Reporting to the Manager, Home Product Delivery, the Assistant Manager, In-Market Home Charging Programs is responsible for developing and executing home charging programs for unidirectional and bidirectional/grid-tied products and services in conjunction with out vehicle brand teams and GM Energy partners.

KEY JOB ACTIVITIES

  • Manage cross-functional relationships (Brand, Dealer/Field Team, Legal, Finance, Go-to-Market, Engineering, and Sales)
  • Develop customer experience and negotiate with external supplier (ie. Utilities, Grid Operators, Qmerit, EVgo and other potential partners/suppliers)
  • Define requirements for educational assets (training plans, Field Team assets, consult on customer case escalation training for EV Concierge and Customer Success teams)
  • Educational presentations (to audience of all backgrounds)
  • Create business plans & obtain leadership approval
  • Define IT requirements for maintenance and enhancements (if applicable)
  • Facilitate legal-approval process
  • Manage execution of programs and track overall program health

Organizational excellence

  • Instill a culture of organizational excellence, including proactive, collaborative, supportive engagement cross-company
  • Embrace data-driven & customer insights to inform plans, launches, and iterations
  • Establish a strong, effective, & empathetic rapport with teams across-company to ensure all programs launch flawlessly and with high Dealer, customer, stakeholder enthusiasm
  • Ensure a culture of performance: establish bold targets, key performance indicators, and proactively employ countermeasures based on performance of programs vs objectives
  • Develop and present GM internal leadership updates with pre-reads and compelling storytelling
  • Launch with excellence, celebrate success, learn from failure
  • Champion brand & country integration (Chevrolet, Cadillac, Buick-GMC) and ensure program status through effective communications
  • Meaningfully champion diversity, equity, and inclusion

[Additional Description]

Key Qualifications

  • Industry experience in renewable energy programs/Utilities/Solar/Home Energy Management/Transportation Electrification/Residential Charging Installation
  • 5 years professional experience in two or more of the following areas:  Field Team (Dealer experience), CCA, DRE (managing relationships with suppliers), Business Planner, Product Owner/Program Manager/Project Manager or Customer Operations Specialist
  • Experience and/or interest in Charging/Home Installation/EV lifestyle
  • Conversant in EVs and charging with a willingness to become a subject matter expert
  • Paragon of GM cultural behaviors
  • Key traits: curiosity, insight, determination, engagement
  • Proactive communication skills and maintenance of communication materials
  • Key competencies:
    • customer focus
    • collaboration & influencing
    • learning agility
    • persistence
    • project & resource management
    • quality orientation
    • results orientation
    • stakeholder orientation

This role is based remotely, but if you live within a 50-mile radius of Atlanta, Austin, Detroit, Warren, Pontiac, Milford or Mountain View, you are expected to report to that location three times a week, at minimum.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Compensation:

  • The expected base compensation for this role is $83,800 – $133,900 USD Annually.
  • Actual base compensation within the identified range will vary based on factors relevant to the position.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a Careers.Accommodations@GM.com o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.

 

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