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Payroll Analyst - GBS PS Manila Service Center

  • Ubicación
    • Taguig City, National Capital Region (Manila)
  • Cronograma Full time
  • Publicado

Descripción

You will provide subject matter expertise for aspects of transformation operations at your respective business unit level. You will work to deliver pre-identified strategic objectives. You are a critical partner, interacting with other People Services teams, customers and internal partners. You will lead and provide direction to a team of individuals; supervising large teams of employees with similar functional responsibilities.

[Additional Description]

Duties:

  • Responsible for the administration of day-to-day People Services cases and activities being handled by People Services professionals, which are received from various business units, GBS sites, etcetera. Responsible for supporting the People Services Teams in the execution of other People Services tasks.

  • Responsible for the execution of:

  • Case Processing: Processing of cases received via calls or emails. Prioritizing and working on requests according to nature, urgency, and impact. Monitoring of personal queues and aging cases. Following established processes for calls and case handling, issue resolution including logging and documenting all inquiries into the case management tools, consulting knowledge resources, and escalating the case to other tiers and following through to resolution. Serving as the single point of contact for HR Representatives, Employees, and People Leaders and be responsible for query resolution. Ensuring high-quality standards for all tasks assigned. Adhering to service level agreements (SLAs) established for case management. Referring to the People Services Supervisor and/or Senior Analyst-Team Lead cases that are prone or have already been raised to escalation stage.

  • Continuous Improvement: Suggesting process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Maintaining and updating job aids and standard operating procedures knowledgebase.

  • Project Participation: Participating in project teams and system testing for performance improvement and initiatives.

  • Operational Efficiency: Complying with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Maintaining confidentiality of employee information according to established practice. Performing based on the approved guidelines and job aids. Performing peer check / post audit escalated issues and post audit.

  • Complaint Handling and Escalation: Ensuring timely resolution of clients’ issues and concerns. Escalating of complex transactions to the People Services Supervisor and/or Senior Analyst-Team Lead.

Knowledge Requirements:

  • Hands on experience working with and proficiency in Workday, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.

  • Experience managing documentation of business processes including specifications, test scripts, training material, and change control.

  • Written and verbal proficiency in various languages, depending on the specific requirements

Experience / Education:

  • Bachelor’s Degree in Human Resources, Business Administration, or related field is required 

  • Experience handling a role as Analyst for minimum of 2 years in a Shared Services / Contact Center environment

  • Experience working with a diverse and multi-cultural team

  • Experience working for a multinational organization and working with colleagues internationally are preferred

Skills and Key Competencies

  • Action Orientation

  • Customer Focus

  • Drive for Results and Service Excellence

  • Drive for Safety, Quality, and Speed

  • Problem Solving / Analysis

  • Written and Verbal Communication Skills

  • Organizational Skills: Time Management and Prioritization

  • Technical Skills

  • Integrity and Trust

  • Interpersonal Savvy

  • Learning on the Fly

Important: Candidates must be willing to work hybrid on night shift (7:00 PM to 4:00 AM or 8:00 PM to 5:00 AM).

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a Careers.Accommodations@GM.com o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.

 

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