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Connected Services Analyst

  • Ubicación
    • Opfikon, Zurich
  • Cronograma Full time
  • Publicado

Descripción

As the Connected Services Business Analyst, you will play a pivotal role in supporting the Connected Services Team in planning, orchestrating, and executing strategic, tactical, and operational initiatives. Your focus will be on business and operations planning and execution, ensuring alignment across regional and global cross-functional teams, mitigating risks, optimizing resources, and achieving key performance indicators (KPIs) and revenue targets.  

In this role, your primary focus is executing successful connected services go-to-market initiatives, ensuring timely launches while maintaining quality. Post-launch, you'll orchestrate operations to seamlessly deliver value to customers, ensuring optimal business outcomes. 

  • Strategic Planning Support : Assist in the development of strategic plans for connected services initiatives, including market analysis, competitive benchmarking, and identification of growth opportunities. 
  • Cross-functional Alignment : Facilitate alignment and collaboration among cross-functional teams, including CX strategy, vehicle product & planning, marketing, sales, and finance, to ensure coherence and synergy in executing business objectives. 
  • Project Planning and Management : Collaborate closely with global software & services PMO and global digital product management to execute project planning activities, including project scopes, objectives, timelines, and schedules to ensure successful execution and delivery of initiatives. 
  • Risk Management : Identify potential risks and challenges associated with connected services initiatives and develop mitigation strategies to address them proactively. 
  • Resource Optimization : Work closely with stakeholders to allocate resources effectively and optimize resource allocations to maximize the impact of connected services initiatives.  
  • Execution Oversight : Monitor the execution of business plans and initiatives, tracking progress against milestones and KPIs, and providing regular updates to stakeholders on performance and outcomes. 
  • Performance Analysis : Analyze performance data and metrics related to connected services initiatives, identifying trends, insights, and areas for improvement to drive continuous optimization and enhancement. 
  • Operational Efficiency : Identify opportunities to streamline processes and improve operational efficiency in delivering connected services, driving cost savings, and enhancing customer satisfaction. 

[Additional Description]

  • Bachelor's degree in Business Administration, Economics, Engineering, or related field. 
  • Knowledge of business planning methodologies, project management principles, and performance measurement frameworks 
  • Experience with connected services and/or subscription-as-a-service, preferably within (but not limited to) the automotive or technology industry. 
  • Strong analytical skills with the ability to interpret data, identify trends, and derive actionable insights to support decision-making. 
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders. 
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.  

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a Careers.Accommodations@GM.com o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.

 

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