Sales Support Sr. Transformation Analyst

Descripción

Sponsorship:   GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

Global Sales Reporting is GM’s gold source for our dealer network, dealer contracting, vehicle delivery & sales, and vehicle inventory. 

Our team owns the systems that…
•    Manages our dealer distribution network – Locations, their investors, floor planning, other…
•    Stores our dealer sales & service agreement – what vehicles dealers can/cannot sell and service 
•    Communicates global sales counting – GM, our competitors, Joint Ventures, others…
•    Supports internal and external delivery & stock performance reporting – Information used within GM, sent to government entities (i.e. Securities Exchange Commission), our investors  
•    Maintains vehicle information – VINs, sales history  
•    Manages key analytic reporting tools
•    Entry point for our customer’s data

What You’ll Do

• Provide world-class support for the Global Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions
• Develop a deep understanding of the business via documentation, training, and workshops  to understand  business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablers
• Support communication to our business users
• Develop and present training materials to a global audience
• Develop standardized reporting tools and dashboards to enhance the customer experience
• Understand business requirements and acceptance criteria to perform a logical test to prove the functionality
• Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testingCreate a comprehensive test plan to test all developed requirements in a sprint and to build on for an E2E test plan
• Provide and maintain clear status in reporting during UAT for responsibility, escalation, and execution
• Prepare and maintain validation evidence of test status through screen shots and test case progression
• Collaborate across workstreams to implement data standards and process improvements leveraging digital solutions
• Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global transformation activities that impact the results of the company
• Update and maintain operations process, desk procedures and other documentation
• Collaborate globally and cross-functionally with various partners across different business functions to understand business processes
• Develop user stories to document business requirements, prepare user acceptance test plans, and support technology deployments.

[Additional Description]

Your Skills & Abilities (Required Qualifications)

• A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field
• 5+ years of relevant work experience in business and process transformation, consulting, and project management
• Demonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvements
• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results
• Detail oriented, with strong business acumen, and experience in evaluating financial measurements and project results
• Internal controls experience and knowledge is preferable.
• Experience with Agile / Scrum framework is preferable.
• Must have experience on SQL
• Must have experience on Excel
• Must have experience on Power Automate
• Must have experience on Power BI
• Must have data analytical skills
• Experience in managing end-to-end test cycles
• Willingness to work on night shift

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience in developing training manuals and conducting training is preferable.
• Affinity with technology and/or familiarity with analytics tools and techniques
• Highly motivated and willing to learn and take on new challenges
• Excellent written and verbal communication skills
• Highly proficient in Microsoft Office applications
• Nice to have Azure Databricks experience

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a Careers.Accommodations@GM.com o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.