Descripción

This position provides a unique opportunity to get in at the ground floor of a team that works in a startup-like environment while enjoying the full resources and backing of General Motors.

The Experience Center Leader is tasked with the various operational aspects of the Experience Center including managing an on ground sales team to hit and exceed sales targets, product and service displays, IT and digital tools, merchandise and all customer touch points.

The successful candidate will act as a brand and sales ambassador and role modelling GM behaviours, embedding this into the work environment and team. They will have a constant focus on the Brand to continually drive engagement, knowledge and passion across the team to deliver strong sales results.

What will you do?

Develop and maintain a customer focused yet commercial mindset for the entire team and actively develop opportunities to drive footfall, generate leads, raise brand awareness, sell products and services, and increase overall sales performance.
Build, lead, train, and coach a team to deliver the highest quality customer experience and hit sales targets.
Setup, streamline, and manage store operation processes including those related to interactions with GME and third-party vendors.
Build communities by identifying local collaboration opportunities with clubs / artist / businesses etc. in the community and develop these leads into traffic driving events at the Experience Center.
Be the main point of contact between the Excellence Center and the European HQ, translating pan-European initiatives into the local market. As GM’s eyes and ears on the ground you will be providing customer and market insights to the head office CX and product teams to ensure the sales model continually evolves in line with customer expectations to deliver results in line with strategic plans and key performance indicators (KPIs) year on year.

Who are you?

A go-getter with proven experience in making things happen either as an entrepreneur or as a practitioner in a customer centric environment (UX/CX know how a distinct advantage).
A people leader with experience in building, leading, and developing sales teams.
Have business savviness incl. track record of achieving financial and performance targets and experience in evangelizing for brands.
Experienced community builder and/or maker/shaker.
Experience in streamlining and managing operations and processes for setting up and running physical locations.
Passionate about sustainability, particularly for sustainable mobility.

Essential:

Strong passion for sustainable mobility
Experience in managing customer orientated environment
A strong background in the operational and sales management of a large luxury retail, hospitality, or similar environment
Fluent in German and English

[Additional Description]

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a Careers.Accommodations@GM.com o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.