Digital Product Owner, Sales & Delivery The Durant Guild

Descripción

Work Arrangement

What You’ll Do -

• Product Leadership: Act as the product manager for sales and delivery, including tools for sales tracking, leads management, order fulfillment, delivery logistics, and customer relationship management (CRM). Lead the development and enhancement of these systems to improve sales efficiency and delivery accuracy.
• Lead and Opportunity Management: define, develop, and optimize systems that capture, track, and nurture leads and opportunities throughout the sales cycle. This includes designing and implementing features for lead capture and scoring, managing the sales pipeline, and ensuring seamless integration with other sales platforms. You will oversee automation of lead handling processes, ensure data quality, and create tools to support opportunity tracking and analysis. Additionally, you will work to align these systems with business goals, provide training and support for users, and continuously evaluate new technologies to enhance system performance.
• Order Fulfillment: Manage the vehicle order fulfillment process, including coordination between sales, inventory, and logistics teams. Develop and implement systems to track order status, manage delivery schedules, and ensure timely and accurate vehicle delivery to customers.
• Integration Management: Supervise the integration of delivery platforms with third-party systems, partners, and external service providers. Ensure smooth data flow and interoperability between sales, delivery, and other operational systems, covering B2B, B2C, and internal processes.
• Cross-Functional Collaboration: Collaborate closely with Cybersecurity, IT, Legal, Compliance, and other support teams to manage risks and ensure that all products and projects adhere to security, legal, and compliance requirements. Work with these teams to resolve issues and ensure smooth project progress.
• Decision Making: Make strategic trade-off decisions related to feature prioritization, technical feasibility, and development timelines. Balance business needs with technical capabilities, and address challenges related to lead/order management, vehicle tracking, and delivery logistics.
• Communication: Effectively communicate product strategies, updates, and solutions to leadership and other stakeholders. Provide regular status reports and insights on sales and delivery system performance, including opportunities for improvement and strategic recommendations.
• Opportunity Identification: Identify and pursue new opportunities for enhancing sales and delivery systems, including the integration of emerging technologies and best practices. Stay abreast of industry trends and competitive landscape to drive continuous improvement and maintain a leading edge in the market.

[Additional Description]

Your Skills & Abilities (Required Qualifications)​​  

• CET 4 or above English capability, TOEFL or IELTS would be preferred
• Degree holder or equivalent, majoring in information technology, computer science or relevant field
• Knowledge of automotive digital experience, customer trends
• 5+ years of experience in product management, with a focus on sales and delivery systems. Proven track record in managing end-to-end sales processes and delivery systems in a complex, multi-channel environment.
• 7+ years of experience in Program management and technical/information technology project management
• Experience working under pressure with various stakeholder teams
• Experience of agile software development process
• Familiarity with alternative business models and ability to apply to a range of opportunities
• Drive to result under high pressure, logic thinking and able to see the whole picture
• Experience of Joint Venture and other 3rd parties relationship management

What Will Give You a Competitive Edge (Preferred Qualifications):

• Excellent strategic agility – ability to recognize & capitalize on opportunities, identify and avoid threats, and pivot when needed
• Excellent communication skills in both English and Chinese
• Strong collaboration, influencing, and negotiation skills
• Customer focus
• Relationship skills to create a network of contacts internally and externally
• Good analytical skills

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a Careers.Accommodations@GM.com o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.