GBST COE – GM Envolve CRM/RLM Support Analyst (Night Shift)

Descripción

Sponsorship:   GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business. 

The Role

This role will be responsible for driving the successful implementation and adoption of Salesforce platform software. They will develop and maintain a GM Envolve operational support structure, handle SFDC business administrative tasks, and coordinate consistent processes between other business teams using Salesforce.  The ideal candidate is always looking for ways to improve a product or service to make it better, faster, more user-friendly and communicate the benefit.

What You’ll Do

• Data and Reporting
  • Maintain production data integrity through data audits
  • Create, manage, and maintain necessary Salesforce reports and dashboards  
  • Coordinate the delivery of insights to appropriate teams using new, existing or curated data

• User Management and Training
  • Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities
  • Create, consolidate, manage GM Envolve Salesforce training, associated training resources and standard operating (desk) procedures
  • Collaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities, releases, and processes

• Sprint Planning and Support
  • Support gathering business requirements with technical teams leveraging agile development best practices; attend sprint retrospectives to ensure programs are completed with high standards
  • Tracking sprint plans, timelines and distributing release notes for business facing capabilities
  • Support new capabilities with training material (types TBD); bi-monthly deliverables that include job aids/how-to do something new that was launched
  • Managing a release calendar accessible for business with links to sprint plans

[Additional Description]

Your Skills & Abilities (Required Qualifications) ​​  

• 2+ Years Salesforce Experience
• 3+ Years Product Management Experience
• Unique combination of being business-minded and highly analytical
• Experience working with technical & functional resources and following an Agile based delivery methodology
• Ability to think critically, solve problems, make decisions and build trust across the organization
• Ability to guide team on multiple tasks and deliver results with aggressive timelines
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Salesforce Certification a plus

What Will Give You A Competitive Edge (Preferred Qualifications) ​  

• Embrace data driven & customer insights to inform plans, launches, and iterations
• Highly proficient in oral and written communication skills 
• Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
• Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
• Desire to work in a complex and evolving environment and to bring an innovation mindset
• Comfort working in a fast-paced start-up technology environment is essential
• Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint

Important: Must be willing to work in the NIGHT SHIFT.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a Careers.Accommodations@GM.com o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.