Launch Program Quality Manager

Descripción

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business. 

The Role

Responsible to be the arbitrator for all software issues found in the Captured Test Fleet (CTF).  To investigate issues, disseminate issues and tie in the subject matter expert (SME) as well as support and provide feedback for CTF issues in various forums.  Work with program teams and Software & Services (S&S) to ensure programs launch with quality.  Lead efforts and remove barriers for issue investigation/ root cause/ solution implementation for concerns on vehicles belonging to other Quality Fleets.

As this is a growing area for General Motors, a considerable amount of creativity and initiative are involved as well as a high level of independent judgment.   

What You'll Do

• Report out and display a comprehensive status of the program in various leadership forums
• Ensure quality issues are visible and be the voice for quality in leadership discussions, S&S decision making forums, issue discussions, etc.
• For CTF issues: support global incident management system (GIMS) and problem resolution tracking system (PRTS) issue management, push for PRTS for must address issues, support SME in PRTS creation, advise and drive issues to closure
• Execute High Fidelity CTF, Customer Experience Confirmation Rides (CXCR) and process, and 4-corner rides to confirm design and customer experience.
• Responsible for direct collaboration with the Service Operations, Vehicle Reflash, Engineering and Program Teams to lead efforts and remove barriers for issue investigation and root cause.
• Align and support the Vehicle Program Quality Manager as your primary value stream customer.
• Lead the efforts of GIMS issue triage – Assigning issue leads and ownership, educate the team (Vehicle PQM, Quality Analysts) to better assign issues the first time
• Ensure quality issues are quickly investigated resolved through root cause so that the program team can rapidly move to implement a solution.
• Provide support for issue resolution including VIP diagnostic trouble codes using fleet data collection tools.
• Help with vehicle access and support efforts to pull data and logs around key issues.
• Position can require afterhours support and guidance for disabled vehicles. This can involve data gathering, driver assistance for vehicle restoring vehicle operation, and recovery for breakdowns.

[Additional Description]

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree
• 5 years of industry experience
• High level of ability to work independently and generate create innovative solutions
• Demonstrated ability to manage large amounts of information and keep detailed, up to date records
• Demonstrated ability to collaborate cross-functionally with peers to drive issue resolution.
• Demonstrate analytical ability and problem-solving capability.
• Working knowledge of quality techniques, procedures, and principles - Variation Reduction, Quality Procedures, etc
• Ability to work out of a variety of locations including the Service Learning Center, the Warren Reflash Center, Milford Proving Grounds, and other remote locations as needed.
• Must be able to travel on an as needed basis
• Knowledge of product engineering and manufacturing processes

What Will Give You A Competitive Edge (Preferred Qualifications)

• Program Quality experience (Vehicle, Propulsion, Software)
• Excellent problem-solving skills (DFSS / Red X certification)
• Understanding of Functional Safety
• Experience with GIMS issue management and investigation
• Ability to collect and read vehicle CAN data, Qualifier data, and OnStar data
• Experience working with neoVI tool to obtain data on VIP Electrical Vehicle issues

Información sobre diversidad

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Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a Careers.Accommodations@GM.com o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.