ServiceNow HR Service Delivery (HRSD) Product Owner

Descripción

Sponsorship:   GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement ​​  
This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Philippines office three times per week or other frequency dictated by the business.
 

The Role

The HR Service Delivery (HRSD) Product Owner is a member of the HR Technology team and responsible for implementation and evolution of the ServiceNow HRSD platform. This role will have direct reports and be responsible for strategy and delivery of seamless and intelligent employee experiences using the ServiceNow HRSD platform. 

The Product Owner works closely with People Services, HR Technology and IT stakeholders to implement scalable solutions and responsible for defining and executing the HRSD product roadmap, aligning with HR organization goals and helping maximize value from investments in ServiceNow, Workday HCM and Agentic AI platforms such as Moveworks.

What You'll Do

• Own the ServiceNow HRSD product roadmap, backlog and delivery of solutions that enhance employee experience.

• Champion the use of ServiceNow’s Unified Data Fabric and native AI/ML capabilities to streamline workflows and enhance automation.

• Ensure solutions are aligned with enterprise architecture, governance and security standards.

• Join the HRSD implementation team and create an operational model to support HRSD after go-live (in collaboration with cross functional stakeholders).

• Ensure seamless integration with Workday HCM, maximizing bi-directional data flow and alignment across systems.

• Partner with HR Technology and IT teams to design and implement workflows with agentic AI systems such as Moveworks, enabling conversational AI services for employees.

• Collaborate and lead team members including Developers, System Administrator, and Citizen Developers.

• Facilitate agile backlog grooming, standup meetings, retrospectives, etc., to ensure user stories and requirements are clearly defined and delivered iteratively.

• Partner with COEs, and HR Technology and operations teams to gather needs, align priorities, and translate business objectives into digital capabilities.

• Provide technical leadership and oversight for platform upgrades, training, and adoption across the enterprise.

• Leverage ServiceNow reporting and analytics capabilities to monitor usage, measure ROI, and continuously optimize performance.

[Additional Description]

Your Skills and Abilities (Required Qualifications)

• Bachelor's degree in technology or equivalent

• 5+ years experience in HR Technology or HR Operations with a focus on ServiceNow HRSD

• Demonstrated experience leading HRSD implementations, including configuration and testing

• Experience working in a hybrid ServiceNow operating model where the platform is managed between HR Technology, Shared Services and IT

• Familiarity with ServiceNow’s Unified Data Fabric and native AI capabilities

• Strong background in agile product ownership, with experience defining and managing backlogs

• Excellent communication and stakeholder engagement skills across HR, IT, and leadership teams

• Understanding of low-code/no-code development and governance in enterprise platforms

• Willingness to work on night shift (mid to night shift, flexible working hours to support US time zones)

What Will Give You A Competitive Edge (Preferred Qualifications)

• ServiceNow Certified HRSD Implementer or equivalent implementation experience

• ServiceNow Certified System Administrator (CSA)

• Knowledge of agentic AI systems (e.g., Moveworks) and experience integrating them into enterprise HR ecosystems

• Expertise in Workday HCM configuration or integrations

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a Careers.Accommodations@GM.com o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.