Descripción

Hybrid: This position requires being onsite to attend business on Tuesday, Wednesday and Thursday only.

Role:

This is an exciting opportunity to work in a dynamic environment with projects for past models parts, creating, elaborating and implementing solutions that will support to continue generate CCA (Customer Care & Aftersales) revenue and consequently attending our customer’s needs. Our primary objective is to have them available, attending CCA parts specifications, helping to create the best customer experience in the industry.

We achieve this goal by considering the customer’s needs in everything we do. If you are an exceptional professional who is willing to perform above and beyond to wow our customers and gain their lifelong loyalty, we need you on our team!

The position demands a considerable amount of energy, creativity, & drive for results initiatives.

What You'll Do (Responsibilities) :

Aftersales Post-Production Service Parts Engineer deliverables:

Manage the engineering deliverables and participate in cross-functional team projects to support CCA customer retention and profit goals.
Develop, document, and resolve service issues and business case analysis.
Analyze and resolve service engineering changes, deviations, suggestions, and customer inquiries.
Investigate supersession and de-proliferation opportunity of existing service parts.
Maintain written/oral communications, build relationships, and represent GM in business meetings.
Assist Service Engineers in developing service strategies and Subsystem Service Plans.
Provide support for other teams including:
- Service Parts Information, PartsTech, Purchasing, Supply Chain Management, Pricing, Brand Quality, Designing Engineers, Materials Engineers, Design Release Engineers, GM Global Regions, etc.
Maintain appropriate Business/Non-business records and files
Strategically lead the development, deployment and improvement of processes to improve business capabilities

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[Additional Description]

Your Skills & Abilities (Required Qualifications)

Bachelor of Science Degree in Engineering
Intermediate English skills (writing, reading and speaking)
Understand Math/Drawings/Prints/Specifications/GD&T.
Project Management skills (team work, organizational, priority setting, problem solving, negotiating, innovation & cost mgmt.).
Strong written & verbal communication skills.
Ability to respond quickly & accurately to outside supplier and distributor needs.
High level of analytical ability where problems are unusual and difficult.
High level of interpersonal skills to work independently and effectively with others.
General understanding of engineering theory, principles, automotive production process, and service strategy development.
Proficient in the use of Microsoft Office products, E2, Part Finder, Part AID, Electronic Service Information, and Global Document Management
Drive daily basis activities/results with customer focus in mind

What Can Give You A Competitive Edge (Preference Qualifications)

Fluent English skills (writing, reading and speaking)
Spanish intermediate skills
Understanding of GM's Global Vehicle Development Process (GVDP).
Demonstrated ability in the release and change management of service parts in GM CCA's ERAPA system.
Automotive service experience at the wholesale or retail level.
Automotive Systems Knowledge & Manufacturing Knowledge
ERAPA/Service Part Release system proficiency
Computer skills including use of Engineering tools (examples: E2, GPDS, APM, TeamCenter, Service Publications)
Knowledge of Quality Systems & Tools
Production Part Release Engineering Knowledge

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Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a Careers.Accommodations@GM.com o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.