Descripción

This is a Hybrid role: This position requires to work 3 days on site 2 days at home remote on a full-time basis

As a District Manager Aftersales , your responsibilities will be:

Sales targets and market share

Assisting the dealer in implementing initiatives to increase customer pay business.

Focus on processes and performance at Service lane.

Search for promotions and market opportunities to bring customers to service lane.

Incorporate aftermarket initiatives within the overall business plan distributor.

Support dealers with RIM in order to optimize and meet required targets for compliance.

Promote and include dealers in marketing plan as guide for increasing customer retention.

Improve customer retention

Ensuring that information is shared by dealers by means of DDS.

Incorporate the concept of customer retention in the overall business plan distributor.

Guide the integration of Aftersales as one whole team (parts and service).

Promoting participation and effective use by the dealer in GMM retention initiatives: BDC (Business development Center) and marketing strategies.

Supporting the initiative of Outstanding Customer Experience (OCE)

Improving NPS.

Supporting the implementation of the standard GMM operation and facilities.

Ensure staff aftermarket distributors are trained / certified.

Representing GMM and its brands as ambassador.

Implementation of job control.

Maximize the profitability of Distributor

Assisting the dealer in identifying areas to improve profitability through business process.

Ensuring that the dealer takes advantage of rebates and incentives available

Development of plans to improve the performance of the distributor in the scorecard

[Additional Description]

-This position requires the ability to legally operate motor vehicle on a regular basis

+3 years of experience in similar roles

Education:

Industrial Engineering, Bachellor in Bussiness or similar.

Languages:

English language proficiency. This role requires communications conducted in English

Skills

Innovation Management
Problem Solving
Dealing with Ambiguity
Managerial Courage
High level of oral and written communication skills
Interpersonal skills to work effectively with others
High level analytical ability where problems are unusual and complex

Experience

Recommended previous jobs in automotive industry as Business Manager or District sales manager.
Project management.

Value proposal

Competitive salary
Superior benefits to the law
Career development platform
Ongoing training
Benefits in vehicles.

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

SPONSORSHIP NOT SUPPORTED: GM does not provide immigration-related sponsorship for this role, do not apply for this role if you will need GM immigration sponsorship now or in the future.

Remember to attach your CV when applying to this vacancy.

Just so you know…diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a Careers.Accommodations@GM.com o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.