Descripción

This role is based remotely but if you live within a 50-mile radius of [Atlanta, Austin, Detroit, Warren, Pontiac, or Milford], you are expected to report to that location three times a week, at minimum.

The Role
GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftermarket support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Sustainment Parts and Service Operations team owns execution of business processes in support of parts order fulfillment and service for GMD customers. The Sustainment Parts and Service Manager plays a key role in defining the aftermarket parts and service strategy/operations and optimizing execution.

This role is responsible for leading all activities related to aftersales parts order fulfillment and service execution, both in and out of warranty, leveraging GM’s network of dealers as well as Field Service Representatives (FSRs). The Sustainment Parts and Service Manager will define the go-to-market strategy for key defense customers to include pricing, order fulfillment, warranty and non-warranty service.

What You’ll Do

This position will be responsible for leading a team in support of GM Defense’s activity related to all deliverables listed above. This role is customer facing with a significant amount of cross functional interface. This position is also responsible to help shape future GM Defense opportunities as it relates to how we support our customer base both here in the US and Globally.

Lead operational activities related to fulfilling parts sales opportunities and warranty
Develop and implement future operational strategies that leverage new and existing system capabilities and workflows
Support development of pricing and fulfillment strategies for parts sales to external customers
Support development of IT systems to enable efficient operational and financial workflows
Deep understanding of financial details of operations, sales, and profitability
Development of efficient cross-functional workflow to streamline bid responses
Build / maintain partnerships internally and externally
Work with Program Management team to find the most efficient and effective method to support the program’s deliverables related to Service Engineering objectives

[Additional Description]

Your Skills & Abilities (Required Qualifications)

Bachelor’s Degree
7+ years of relevant work experiences related to planning and execution
3+ years of leadership experience
Ability to lead in ambiguity
Strong business acumen with proven ability to operationalize strategies
Experience in developing an organizational long-term plan to grow and develop staff
Ability to define processes within a lean organization, while leveraging other centers or expertise
Passion for understanding the customer needs and delivering an exceptional product
Excellent interpersonal and communication skills and ability to interface with all levels of GM and Government Leadership
Comfort learning new tools and technology concepts quickly and leading their deployment
Ability to manage multiple priorities, projects, and demanding time frames
Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).

What Will Give You A Competitive Edge (Preferred Qualifications)

Experience with GM LLC Service functions (Customer Care & Aftersales and Product Engineering)
Solid understanding of GM Program Management and the Global Vehicle Development Process (GVDP)
Experience working with US Army, TACOM, and other DoD functions
Experience leading in a dynamic environment that requires flexibility with you and your staff
Understanding of DoD and/or other government/military program management structures and the standards that drive them

#LI-JG2

The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

The salary range for this role is $ $110,000 - 172,100.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance

This job is not eligible for relocation benefits.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a Careers.Accommodations@GM.com o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.