Cadillac & GMSV Service Technician - Melbourne

Descripción

We are seeking a skilled Aftersales Technician for Melbourne to join and become an integral Cadillac and GMSV team member. Your primary responsibility is ensuring the long-term satisfaction of our customers by providing high-quality aftersales support. You will be completing all vehicle related work, you strive to support both internal and external customers across a wide range of tasks including, pre-delivery, service and warranty repairs, both on site and at customers’ locations using mobile service facilities.    

You will work very closely with the GM ANZ Aftersales and New Vehicle Sales team to ensure all issues impacting customer satisfaction and internal operations are understood and improvement opportunities are executed.  

Your key responsibilities will include:  

• Receiving new vehicle deliveries  

• Preparing new vehicles to a level that provides the highest levels of customer satisfaction 

• Complete vehicle servicing in line with internal standards  

• Effectively diagnose and repair vehicles using a high level of technical ability and following all relevant GM process’ and policies 

• Collect and feedback relevant technical information on product faults and diagnosis through GM product information reports 

• Road test vehicles making sure the vehicle is returned to customer in the best operating condition possible  

Support the Aftersales Manager in delivering exceptional customer experience including. 

• Customer bookings and vehicle check in  

• Communicating with customers throughout the service experience

• Customer vehicle collection 

• For all vehicles processed through the workshop, escalate any product issues identified to relevant departments 

This is a 12-month fixed term position with a view to permanency.

About You:   

You have a strong technical understanding of the latest automotive technologies and operation of features including EV systems and a strong understanding of vehicle diagnostic and repair techniques and tools. You have a sound knowledge and understanding of Dealership Aftersales operations.  A Knowledge of GM vehicles systems and repair procedures highly regarded, however, not mandatory. 

• Trade qualification as an Automotive Technician or Electrician 

• Experience with EVs would be highly regarded 

• Strong knowledge of Dealer service information, diagnostic and reprogramming systems/tools  

• Experience with GM’s technical systems/tools (Techline Connect, MDI, Tech2, TIS2WEB, SI, GM Global connect) would be an advantage   

• Able to interpret technical information (schematics, specifications, parts information, service information and procedures)  

• Highly skilled at resolving technical product issues. 

• Valid Driver’s license 

Here at GM, we offer you:   

• Rostered Day Off every  month

• A unique opportunity to join our new Cadillac Service Centre & GMSV.  

• Be part of our vision; a world with zero crashes, zero emissions and zero congestion  

About Us   

Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.  

Locally, we're a business with national reach and a proud, rich automotive history, and we’ve got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there is plenty to look forward to.  

This role will see you joining the Cadillac team at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with consumers on creative and experiential projects. We run off a hybrid working model which offers flexibility.   

If this sounds like you and looking for a new challenge, join us as we launch and expand our exciting brand. Apply Now.  

[Additional Description]

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.