Descripción

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

The Business Systems Analyst role within the GBS T&E Transformation and Technology team is a pivotal position that drives efficiency and innovation in managing travel and expense processes. Transformation and Technology team is responsible for leading all system processes for SAP Concur, WalkMe and Hitpoint-Fapiaforce including project management, system enhancements, day-to-day activities, and other various transformation initiatives.

As a Business Systems Analyst in the Transformation and Technology team, you will be at the forefront of driving process improvements and implementing innovative solutions. You will be responsible for processing day-to-day operations for T&E systems, supporting end users and key stakeholders. You will also collaborate with area projects implementation, system enhancements, elaborate end user training materials and vendor management activities.

What You’ll Do

Create and prioritize SAP Concur/WalkMe/Hitpoint-Fapiaforce support tickets requests according to nature, urgency, and impact. Monitor the resolution for each support ticket
Support T&E Help Desk team with Tier 2 level cases responses related to SAP Concur, WalkMe, and Hitpoint-Fapiaforce within SLA
Build and generate reports for stakeholders to support business needs
Reprocess Expense Reports in SAP Concur, identifying the root cause and ensuring reports are posted successfully in the General Ledger
Create and modify SAP Concur User Profiles for GM and Non-GM users. Process password resets for non-GM users, access termination and reactivation request for GM and Non-GM user received in Microsoft PowerApps
Responsible for SAP Concur system updates due to policy or regulatory changes (example: VAT, mileage rates, audit rules, translation, etc.)
Participate in UAT related to any system(s) enhancements
Work with IT business partners to trouble shoot SAP Concur/WalkMe/Hitpoint-Fapiaforce interface errors
Working closely with Business Systems Lead to on day-to-day business systems activities and identify opportunities for system enhancements
Processing, checking and correcting import log errors and unassigned credit card transactions
Support Global Transformation and Technology Lead and SAP IT Leads in global and local projects
Responsible to create/update systems end user training material
Create, update and maintain Tier 2 level cases and Concur End User Surveys dashboard metrics

[Additional Description]

Your Skills & Abilities (Required Qualifications)

Bachelor’s Degree in Human Resources, Business Administration, or related field is required.
Experience with developing and delivering training materials
Experience working with a diverse and multi-cultural team
Preferably with experience working for a multinational organization and colleagues internationally
Proficiency in HR systems (Workday), SAP Concur, SAP, Sharepoint, Microsoft PowerApps, Microsoft Planner, Case Management, Knowledge Base, dashboard and reporting tools, and other HR management systems and tools.
Experience with Power BI, including developing and maintaining dashboards and reports.
Experience managing documentation of business processes including specifications, test scripts, training material, and change control.

What Will Give You A Competitive Edge (Preferred Qualifications)

Demonstrated ability to analyze data and present key insights in formal meetings
Demonstrated ability to lead problem solving projects
Demonstrated ability with project management
Written and verbal proficiency in English
Customer focused
Ability to drive for quality results and service excellence
Ability to drive for safety in the work environment
Effective problem solving / analytical skills
Effective written and verbal communication skills
Effective time management and prioritization
Flexibility to work different time zones
Technical acumen
Integrity and trust
Interpersonal savvy
Learning on the fly

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.