Description
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Develop and research new strategies to improve the Service Department
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Management of Retention Program
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Continuous update in process services
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Support to develop methods of training to implement the new methodology/new programs
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Manage and analyse parameters related to Service Department (Reports based on FACT´s or equivalent)
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Monitor Reports and evaluate results
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Support Field operations (GNPV / COPV)
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Assist Dealers with operational question
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Additional Description
Requirements
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Bachelor's degree in any area (Management, Engineering, etc)
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Fluency in English (mandatory)
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Spanish language will be a plus
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Experience in process design and mapping, focusing on improvements and customer retention
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Knowledge of Dealer process and mechanical aptitude will be a plus
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MS proficiency (specially Excel, Power Point)
Skills:
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High level of interpersonal skills to work effectively with others
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Communication skills
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High level of analytical ability
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Self motivated and seeks empowerment
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Creativity
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