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Service Development Sr. Analyst

  • Emplacement
    • São Caetano do Sul, São Paulo
  • Horaire Full time
  • Posté


  • Develop and research new strategies to improve the Service Department

  • Management of Retention Program

  • Continuous update in process services

  • Support to develop methods of training to implement the new methodology/new programs

  • Manage and analyse parameters related to Service Department (Reports based on FACT´s or equivalent)

  • Monitor Reports and evaluate results

  • Support Field operations (GNPV / COPV)

  • Assist Dealers with operational question


Additional Description


  • Bachelor's degree in any area (Management, Engineering, etc)

  • Fluency in English (mandatory)

  • Spanish language will be a plus

  • Experience in process design and mapping, focusing on improvements and customer retention

  • Knowledge of Dealer process and mechanical aptitude will be a plus

  • MS proficiency (specially Excel, Power Point)


  • High level of interpersonal skills to work effectively with others

  • Communication skills

  • High level of analytical ability

  • Self motivated and seeks empowerment

  • Creativity