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Benefits Supervisor

  • Emplacement
    • São Caetano do Sul, São Paulo
  • Horaire Full time
  • Posté


The GBS Benefits Supervisor, Brazil Benefits Operations will report to the Latin America Compensation & Benefits Manager and lead a team responsible for operations supporting a variety of programs, including healthcare, pharmacy, dental and life insurance.

The position will:

  • Flawlessly implement changes to existing or new benefit programs

  • Ensure governance, compliance, and fiduciary responsibilities of benefit programs

  • Have a process excellence mindset by identifying opportunities for greater standardization, process documentation and automation to improve the employee experience

  • Establish and maintain strong partnerships with business leaders, union partners and cross-functional peers in the Total Rewards Center of Excellence (COE), HR, Legal, IT, Purchasing, and Finance

  • Ensure Latin America cross country collaboration on benefits matters and also between compensation & benefits projects.

  • Manage third party vendor relationships and competitive bids with cross-functional support

  • Create a positive environment with a focus to develop, motivate and mentor the team

  • Oversee the development, implementation and communication of listed benefit programs and provide counsel and disposition regarding the administration of those policies and procedures

  • Determine appropriate solutions and oversee the resolution of special or complex administration matters

  • Responsible for administering annual benefit enrollment programs

  • Coordinate and respond to audits of processes and outcomes based on existing schedules

  • Review and implement plan amendments/restatements

  • Develop standard operating procedures to standardize and streamline processes by utilizing best practices for all administration duties. Interact with service providers to proactively identify problems and issues and work to resolve and preserve data integrity

  • Organize all administration special projects that may arise from regulatory, business or negotiated changes. 

Additional Description


  • Bachelor’s Degree in Business, Human Resources, Finance or related field or related experience. 

  • Advanced ou fluent English

  • Solid experience in healthcare & overall benefits in Brazil

  • Ability to understand the regulatory and compliance environment in the Brazil and impact to benefit programs

  • Great leadership capability and interpersonal skills.

  • Ability to interact comfortably with unions, employees and leaders at all levels and proven ability to work in a team environment

  • Ability to think creatively and strategically

  • Capability to simultaneously run multiple tasks and projects

  • Ability to prioritize and be responsive to rapidly changing priorities

  • Project management, change management and continuous improvement experience preferred

  • Highly proficient analytical, organizational and project management skills

  • Excellent written and verbal communication skills

  • Expertise to present data, findings, and potential actions/solutions to stakeholders


  • Ability to work collaboratively

  • Strong analytical skills

  • Strong consulting skills

  • Strategic thinking skills to translate program design into operational requirements

  • Ability to balance sense of urgency

  • Strong communication skills

  • Managerial courage

  • Interpersonal Savvy

  • Dealing with ambiguity

  • Problem Solving

  • Flexibility and Organizational agility

  • Strong vendor management capability

  • Broad understanding of systems and connectivity to external vendors.