Act as a liaison between GM, it's dealerships, or IAM stores
Facilitating mentoring and consulting to ensure monthly / yearly sales and service objectives are met
Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies
Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies or opportunities
Assist in product launches to ensure streamlined marketing and advertising between dealer, IAMs and GM
Build and manage relationships
Monitor personnel training and ensure compliance with GM requirements/objectives
Assist with inventory management, including vehicle and or parts ordering and inventory balancing
Analyze dealer sales, local market, and competition to identify revenue opportunities
Increase sales of GM vehicles and parts to its customers
Assist in customer problem resolution
Performs other related duties as assigned
Fully manage sales operations at retail stores and delivery centers, leading the team to consistently achieve sales targets.
Build a high-performance and results-oriented team, dedicated to mission success.
Responsible for interviewing and recruiting candidates, overseeing the team's selection and development.
Lead and mentor the team, fostering a positive and professional atmosphere.
Oversee all details of store operations and cost control, ensuring policies and processes are implemented to meet customer needs.
Provide excellent end-to-end customer service, assist in handling customer complaints, and manage risk issues.
Proactively seek business opportunities within the city, actively expand off-site market activities and sales development.
Establish good relationships with government and relevant institutions to ensure smooth local business operations.
Bachelor's degree or higher.
Over 6 years of experience in the automotive industry, with a preference for D to C model and luxury brands.
Over 3 years of team management experience.
Data-sensitive with excellent analytical skills.
Strong self-motivated and results-oriented, committed to mission success.
multi-projects management and excellent priority management skills.