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Senior Solutions Engineer- MacOS/Linux/Ubuntu Expert

  • Emplacement
    • Sunnyvale, California
  • Horaire Full time
  • Posté

Description

This is a Hybrid position.  The role will allow employees to work offsite but will also require onsite work based on business needs. The selected candidate will be expected to commute to the innovation center to which they are assigned as their primary GM facility. This position requires an employee to be onsite 1-3 times per week.

About the role:

This role will maintain, analyze, solve problems, repair computer systems and related hardware.  Additionally, this role will document, maintain, upgrade and replace hardware/ software systems.  Familiar with a variety of field concepts, practices and procedures.  Responsibilities for planning, directing and coordinating activities pertaining to operations affecting information technology in GM's business process areas.

What You’ll Do:

This role will rely on experience and judgment to plan and accomplish goals. You will be expected to work with other engineering groups on issues and solutions that need to be created.  The role will exhibit a wide degree of creativity and latitude.  Responsibilities for the coordination and completion of projects within the Information Technology department. This role will require experience working and communicating with high-ranking leaders at the CIO and other senior levels.

[Additional Description]

Your Skills & Abilities (Required Qualifications):

  • Advanced to expert experience with current and past version of Windows, MacOS and Linux
  • At least 5 years in IT support
  • Advanced knowledge and troubleshooting of Apple systems and experience in the following:
    • Ability to investigate, troubleshoot, and design solutions to problems in the production environment
    • using MDMs (Jamf Pro, Intune)
    • creating Shell scripts
    • creating and maintaining Configuration Profiles
    • creating installation packages for Mac deployments
  • Ability to create common compute solutions for global environments
  • Advanced troubleshooting skills with interoperability of software, hardware, and OS
  • Excellent communication skills to allow collaboration with users, business functions and different IT units using both English, verbal and written.
  • Excellent customer-facing people-skills.
  • Experienced with verbal interaction and written communication with CIO level and senior leaders.
  • Innovative, critical thinking and problem-solving mind-set.
  • Excellent management and coordination of planned and interrupt-driven workload.
  • Provide remote and physical support when required
  • Manage ticket assignment groups associated with supported sites or programs.
  • Work though ticket-based service requests
  • Install equipment with latest GM/Ubuntu OS images.
  • Ubuntu scripting Perl, bash, python
  • Storage and Infrastructure knowledge SAN, NAS, Block, Disk i.e. ADAS
  • Ability to multi-task workload and time management.
  • Demonstrated commitment to continuous learning and personal development
  • Belief in and demonstration of GM’s winning behaviors; Think Customer, Innovate Now, Look Ahead, One Team, Be Bold, It’s on Me, and Win with Integrity.
  • Ability to be self-managed and motivated to complete work within SLA or incident status

What Will Give You A Competitive Edge (Preferred Qualifications):   

  • Linux+ CompTIA
  • GIAC Certified Unix System Administrators
  • Analytical and Communication Skills
  • Advanced Toubleshooting Skills
  • Strong technical and software systems knowledge
  • Expert in Windows, Linux and MAC
  • Oracle Linux OCA & OCP
  • Linux Professional Institute Certifications
  • Post-secondary  or equivalent experience required.
  • Computer Science, MIS / CIS, or another STEM-related major preferred.
  • Minimum of 3 year working experience is required.

COMPENSATION: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions 
located outside of the California Bay Area.

  • The expected base compensation for this role is: $90,200 to144,100 . Actual base compensation within the identified range will vary based on factors relevant to the position.
  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse Careers.Accommodations@GM.com ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.