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Staff Site Reliability Engineer - GM Commercial Software

  • Emplacement
    • Palo Alto, California
    • Roswell, Georgia
  • Horaire Full time
  • Posté

Description

Software-defined vehicles represent a new paradigm for automakers and consumers, fueled by technological advancements and an escalating demand for transportation solutions that are not only intelligent but also safer and more environmentally sustainable. At the core of this transformative shift lies software – the driving force behind communication, security enhancement, updates, data processing, and the creation of a seamless user experience. These capabilities extend beyond consumer benefits, holding even greater significance for business owners.

The adoption of these sophisticated software solutions promises to be a catalyst for heightened efficiency, lowered costs, improved safety, better decision-making, and increased employee satisfaction. Ultimately, this positions business owners to achieve their objectives and maintain competitiveness in the fast-evolving business landscape. Moreover, some of our solutions are poised to optimize and expedite the transition to electric vehicles, contributing to the decarbonization of the transportation sector.

At General Motors, we have embarked on an ambitious journey to pioneer next-generation software solutions tailored for commercial fleet owners and their drivers, ranging from small and medium-sized businesses to large enterprises. As a leading OEM, our extensive fleet of GM vehicles already traverse roads globally. We leverage our unique advantage as an OEM – comprehensive control over both in-vehicle and cloud software – to deliver seamless solutions to our customers, including fleet management, energy optimization, transportation logistics, safety systems, and more.

To fulfill our mission, we are actively expanding our teams in Silicon Valley and Atlanta. We seek individuals who can blend a passion for technology and sustainability with curiosity, rigorous thinking and a strong customer centric approach. This is an exceptional opportunity where you can leverage the scale of GM and make a significant impact and find fulfillment in crafting innovative software solutions. We invite you to join us on this exciting journey toward a better future .

 Responsibilities:  

  • Lead Site Reliability engineering effort to improve anomaly detection, platform stability and resilience using modern best practice.

  • Partner with engineering and customer success team to ensure comprehensive monitoring and incident response and management process are in place.

  • Help create a culture of accountability and ownership of excellent customer experience

 

What you get to do in this role:

  • Implement scalable, reliable, secure SRE and Observability platform to monitor health of our production system and provide a holistic view of the environment.

  • Deliver tools/software to improve the reliability, scalability and operability of services.

  • Collaborate with engineering teams to analyze and provide inputs in architecture, infrastructure resources, observability to achieve reliability and scalability goals.

  • Collaborate with engineering teams to conduct production readiness reviews, deployment, operation and refinement.

  • Partner with stakeholders to ensure data and observability tools are effectively integrated with other systems and processes.

  • Partner with stakeholders to identify, measure and monitor availability, latency and overall service health.

  • Participate in on-call engineering duty to support production. 

  • Instill Site Reliability best practice through automation, data insights, and observability

  • Perform initial incident root cause analysis with engineers, carryout incident postmortem.

  • Build run books, tooling to carry out production support activities.

  • Actively participate in technical discussions and deep dives with Architectural group

[Additional Description]

Qualifications:

  • 7+ years of hands-on SRE experience (software development, systems monitoring) with at least one of the public cloud providers – Azure(strongly preferred), AWS, GCP

  • Experience operating high-availability, fault-tolerant, scalable, distributed software in production: Building monitoring, defining alerts, writing run books, establishing dashboards etc.

  • Experience with monitoring and log aggregation frameworks, such as Azure Monitor/Sentinel, Data Dog(preferred), Dynatrace, Elasticsearch, Kibana, Logstash.

  • Strong working knowledge of Docker, Kubernetes, Terraform, Chef or Ansible

  • Experience troubleshooting JVM based applications.

  • Chaos engineering implementation and experience a big plus.

  • Strong experience in scripting/programming – Python, Java, PowerShell, Bash.

  • Experience with configuration and management of SSO, Big Data/ No-SQL in cloud infrastructure.

  • CI/CD automation frameworks knowledge - Jenkins/Azure DevOps

  • Strong understanding of public cloud networking components.

  • ​You have a story to tell how you lead and influence cross-organization effort to improve uptime to at least 99.99%

  • Working experience with source control management tools, such as Bitbucket, GitHub, Azure Devops (Preferred)

  • Experience with IoT stack is a big plus

  • BS/MS in Computer Science/Engineering preferred

How you could win us over:

  • You have a story to tell how you lead and influence cross-organization effort to improve uptime to at least 99.99%

  • You have excellent Azure experience from Identity management, CI/CD pipeline, to Azure Monitor and Application Insights

This role is catergorized as Hybrid. This means the successful candidate is expected to report onsite three times per week at minimum.


The compensation information is a good faith estimate only. It is based on what a successful applicant in the California Bay Area which includes the following counties: Marin, Contra Costa, San Francisco, Alameda, San Mateo, Santa Clara, and Santa Cruz might be paid in accordance with the California law.

The compensation may not be representative for positions located outside of the California Bay Area.

The annual salary range for this role is $ 152,100  - $ 232,900. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse Careers.Accommodations@GM.com ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.