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GM Energy - Assistant Manager, In-Market Home Charging Programs

  • Emplacement
    • Remote
  • Horaire Full time
  • Posté

Description

GM Energy Home Product Delivery team is one of the most important organizations in General Motors. On the Product Delivery team, we are tasked with accelerating EV adoption through education, engagement, charging solutions, & infrastructure across all charging domains, serving multiple cohorts: customers, employees, dealers, and vehicle brands. The team works across the organization to accelerate EV adoption, deliver a superior shopper and owner experience, support the flawless launch of EVs, and develop new lines of business for GM.

The team values a strong sense of collaboration, diversity of thought and willingness to speak up for what is best for our customers, communities and company.

Reporting to the Manager, Home Product Delivery, the Assistant Manager, In-Market Home Charging Programs is responsible for developing and executing home charging programs for unidirectional and bidirectional/grid-tied products and services in conjunction with out vehicle brand teams and GM Energy partners.

KEY JOB ACTIVITIES

  • Manage cross-functional relationships (Brand, Dealer/Field Team, Legal, Finance, Go-to-Market, Engineering, and Sales)
  • Develop customer experience and negotiate with external supplier (ie. Utilities, Grid Operators, Qmerit, EVgo and other potential partners/suppliers)
  • Define requirements for educational assets (training plans, Field Team assets, consult on customer case escalation training for EV Concierge and Customer Success teams)
  • Educational presentations (to audience of all backgrounds)
  • Create business plans & obtain leadership approval
  • Define IT requirements for maintenance and enhancements (if applicable)
  • Facilitate legal-approval process
  • Manage execution of programs and track overall program health

Organizational excellence

  • Instill a culture of organizational excellence, including proactive, collaborative, supportive engagement cross-company
  • Embrace data-driven & customer insights to inform plans, launches, and iterations
  • Establish a strong, effective, & empathetic rapport with teams across-company to ensure all programs launch flawlessly and with high Dealer, customer, stakeholder enthusiasm
  • Ensure a culture of performance: establish bold targets, key performance indicators, and proactively employ countermeasures based on performance of programs vs objectives
  • Develop and present GM internal leadership updates with pre-reads and compelling storytelling
  • Launch with excellence, celebrate success, learn from failure
  • Champion brand & country integration (Chevrolet, Cadillac, Buick-GMC) and ensure program status through effective communications
  • Meaningfully champion diversity, equity, and inclusion

[Additional Description]

Key Qualifications

  • Industry experience in renewable energy programs/Utilities/Solar/Home Energy Management/Transportation Electrification/Residential Charging Installation
  • 5 years professional experience in two or more of the following areas:  Field Team (Dealer experience), CCA, DRE (managing relationships with suppliers), Business Planner, Product Owner/Program Manager/Project Manager or Customer Operations Specialist
  • Experience and/or interest in Charging/Home Installation/EV lifestyle
  • Conversant in EVs and charging with a willingness to become a subject matter expert
  • Paragon of GM cultural behaviors
  • Key traits: curiosity, insight, determination, engagement
  • Proactive communication skills and maintenance of communication materials
  • Key competencies:
    • customer focus
    • collaboration & influencing
    • learning agility
    • persistence
    • project & resource management
    • quality orientation
    • results orientation
    • stakeholder orientation

This role is based remotely, but if you live within a 50-mile radius of Atlanta, Austin, Detroit, Warren, Pontiac, Milford or Mountain View, you are expected to report to that location three times a week, at minimum.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Compensation:

  • The expected base compensation for this role is $83,800 – $133,900 USD Annually.
  • Actual base compensation within the identified range will vary based on factors relevant to the position.

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse Careers.Accommodations@GM.com ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.