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Cadillac Sales Ambassador - Sydney

  • Emplacement
    • Roseberry, New South Wales
  • Horaire Full time
  • Posté

Description

Our newly established Cadillac Experience Centre based in the heart of Sydney CBD has a unique opportunity for an experienced automotive sales consultant to join our team. As a Cadillac Sales Consultant/ Ambassador, you become an important part of the wider team at General Motors, playing a pivotal role in representing and expanding Cadillac's presence both in Australia and New Zealand.  

You will be joining General Motors at a time of exciting growth, as we establish the Cadillac brand and all-electric portfolio across Australia and New Zealand.  

Your responsibilities will include implementing Cadillac’s customer engagement strategies, guiding customers through their educational and purchasing journey, efficiently managing leads, and ensuring outstanding customer service. Your primary objective is to drive sales of Cadillac EVs by delivering a confident, no pressure, and exceptional customer experience from initial contact through to post-sale support, all in alignment with Cadillac’s mission to redefine the luxury automotive purchasing experience.  

Responsibilities but not limited to:  

  • Greet all visitors warmly and work to assess their needs and preferences with confidence and no pressure. 

  • Provide detailed information about Cadillac product offerings, including features, options, specifications, performance, and technology.  

  • Present vehicle features, advantages, and capabilities to potential buyers.  

  • Conduct comprehensive vehicle demonstrations, including test drives.  

  • Assist customers in selecting the right vehicle based on their requirements and budget.  

  • Build and maintain strong relationships with customers throughout the sales process and provide ongoing support.  

  • Act as the primary point of contact for potential customers, addressing inquiries and resolving issues promptly.  

  • Participate in Cadillac training programs to enhance product knowledge, customer experience, and sales performance.  

  • Maintain accurate records of all customer interactions and sales transactions within the Cadillac Core customer management system.  

  • Provide exceptional customer service at every touchpoint, aiming to exceed customer expectations.  

  • Always represent Cadillac in a professional and positive way.  

  • Stay updated on industry trends, competitor offerings, and Cadillac product updates.  

  • Take initiative to improve sales skills and customer experience techniques through ongoing training and personal development.  

  • Work with leadership and other departments, such as finance, service, distribution, and marketing, to deliver a seamless sales and customer experience.  

This is an 18-month contract with a view to permanency, and a five-day working week including Saturdays occasionally.

About You:   

  • Demonstrated experience in achieving sales targets and delivering exceptional customer experience.  Previous premium/luxury brand and EV experience is also desirable.  

  • Strong understanding of vehicle features, specifications, and technology.  

  • Passion for customer experience along with a demonstrated ability to build and maintain customer relationships.  

  • Experience conducting vehicle demonstrations and test drives.  

  • Familiarity with sales processes, including price / value presentation, finance, and other sales related paperwork.  

  • Proficiency in using digital customer relationship management (CRM) systems.  

  • Excellent communication and interpersonal skills.  

  • Ability to stay updated on industry trends and competitor offerings.  

  • Strong problem-solving skills and proactive approach to customer service  

About Us  

Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all. 

Locally, we're a business with national reach and a proud, rich automotive history, and we’ve got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there's plenty to look forward to. 

This role will see you joining the Cadillac team at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with consumers on creative and experiential projects. We run off a hybrid working model which offers flexibility.  

If this sounds like you and looking for a new challenge, join us as we launch and expand our exciting Cadillac brand.

[Additional Description]

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse Careers.Accommodations@GM.com ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.