Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
The Role
This role will be responsible for driving the successful implementation and adoption of Salesforce platform software. They will develop and maintain a GM Envolve operational support structure, handle SFDC business administrative tasks, and coordinate consistent processes between other business teams using Salesforce. The ideal candidate is always looking for ways to improve a product or service to make it better, faster, more user-friendly and communicate the benefit.
What You’ll Do
- Data and Reporting
- Maintain production data integrity through data audits
- Create, manage, and maintain necessary Salesforce reports and dashboards
- Coordinate the delivery of insights to appropriate teams using new, existing or curated data
- User Management and Training
- Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities
- Create, consolidate, manage GM Envolve Salesforce training, associated training resources and standard operating (desk) procedures
- Collaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities, releases, and processes
- Sprint Planning and Support
- Support gathering business requirements with technical teams leveraging agile development best practices; attend sprint retrospectives to ensure programs are completed with high standards
- Tracking sprint plans, timelines and distributing release notes for business facing capabilities
- Support new capabilities with training material (types TBD); bi-monthly deliverables that include job aids/how-to do something new that was launched
- Managing a release calendar accessible for business with links to sprint plans
[Additional Description]
Your Skills & Abilities (Required Qualifications)
- 2+ Years Salesforce Experience
- 3+ Years Product Management Experience
- Unique combination of being business-minded and highly analytical
- Experience working with technical & functional resources and following an Agile based delivery methodology
- Ability to think critically, solve problems, make decisions and build trust across the organization
- Ability to guide team on multiple tasks and deliver results with aggressive timelines
- Excellent interpersonal skills, as well as excellent communication skills, verbal and written
- Demonstrate self-motivation and the ability to grasp concepts quickly
- Salesforce Certification a plus
What Will Give You A Competitive Edge (Preferred Qualifications)
- Embrace data driven & customer insights to inform plans, launches, and iterations
- Highly proficient in oral and written communication skills
- Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
- Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
- Desire to work in a complex and evolving environment and to bring an innovation mindset
- Comfort working in a fast-paced start-up technology environment is essential
- Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint
Important: Must be willing to work in the NIGHT SHIFT.
Renseignements sur la diversité
General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés. Pour en savoir plus, consultez notre processus de recrutement.
Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)
General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant.
Aménagements (É.-U. et Canada)
General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse Careers.Accommodations@GM.com ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.